Configuration Business Analyst

21 hours ago

Kolkata, India WTW Full time

Role: The candidate is responsible for configuring client setup at both the employer and administrator levels, business analysis assistance for Active and Retiree clients, and peg and funding support to Retiree clients. Additionally, the team evaluates and analyses client requests and if development is required, the team prepares the request for the Product department’s intake process. Responsibilities include: Be responsible for onboarding new client configurations and maintaining existing client changes Make updates to production configuration at the employer, administrator, and system levels on the Enterprise platforms. Provide business analysis support to client management teams. Provide peg and funding analysis/support to Financial Operations and Client Management teams Query the production databases to verify configuration changes are working as expected. Support infrastructure and software releases during checkout period as needed. Represent the Configuration and Analysis team in meetings with other Benefit Accounts and Individual Marketplace teams as appropriate. Research issues production using the Acclaim Portal, the production databases, and other tools as needed. Assist with the audit of production database changes as required for SOC, Internal Audit, and other audit requirements. Must be ready and willing to take on additional assignments/challenges and must be flexible with task assignments and perform quality checking. Works collaboratively with team members and consults supervisors/SMEs when required and provides resolutions as needed. Share observations on processes improvements. Seek ways to gain in-depth knowledge. Highlights any exceptions/deviations found and works towards a resolution while maintaining process controls.

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