ServiceNow Administrator

4 weeks ago


Ahmedabad, India NEXPLAY SECURE Full time
ServiceNow Administrator
Position Summary:
We are seeking an experienced ServiceNow Administrator with mandatory domain separation expertise to support our multi-tenant ServiceNow environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.
Key Responsibilities:
Incident Management & Resolution
Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
Perform root cause analysis and implement corrective actions to prevent recurring issues
Collaborate with cross-functional teams to ensure timely incident resolution
Maintain incident documentation and knowledge base articles
System Administration & Maintenance
Administer ServiceNow instances with domain separation configurations
Assist with system upgrade cycles and release management
Develop and execute fix scripts to update system-wide records
Perform regular system health checks and preventive maintenance
Manage user access, roles, and permissions across separated domains
Reporting & Analytics
Create and maintain operational dashboards and reports for stakeholders
Generate KPI reports for MSP and NOC operations
Develop custom reports to support business requirements
Monitor system performance metrics and usage analytics
Contact & Configuration Management
Maintain accurate contact databases and user records
Update and validate CMDB data integrity across domains
Manage asset lifecycle processes and documentation
Ensure data consistency and quality across all modules
MSP & NOC Support
Provide technical support for Managed Service Provider operations
Support Network Operations Center activities and workflows
Configure and customize applications to meet operational requirements
Assist with service catalog management and workflow automation
Required Qualifications:
Essential Requirements:
Proven experience with ServiceNow domain separation implementation and management
Strong understanding of ServiceNow platform architecture and modules
Experience with fix scripts, business rules, and workflow development
Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
Knowledge of ITIL processes and best practices
Experience supporting MSP and NOC environments
Strong analytical and problem-solving skills
Proficiency in navigating both Now UI and Workspace views
Excellent communication and documentation abilities
Preferred Certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP)
ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)
Technical Skills:
ServiceNow platform administration (3+ years minimum)
Domain separation configuration and management
CMDB and Asset Management
Incident and Problem Management
Service Portal configuration
Integration experience (REST/SOAP APIs)
Database management and SQL knowledge
Additional Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field preferred
Ability to work effectively in a fast-paced, 24/7 operational environment
Experience with change management processes
Strong attention to detail and organizational skills
Demonstrated ability to work independently and manage multiple priorities
Domain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.

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