Trainee Engineer
4 weeks ago
Job Description :
Position : Trainee Engineer
Band : A1
Experience : 0 - 1 year
Job Location : WORK FOR OFFICE
Shift Time : Rotational shift
Notice Period : Immediate
Mandatory Skill Set :
- SLQ (basic), Programming, Java, html
- Serve as the first contact with customers who need technical assistance on ERP application, security access and address queries via the email or phone (if required).
- Actively monitoring the applications, alerts and mailboxes for our clients.
- Timely respond to emails and tickets of customers seeking help.
- Candidate should possess basic knowledge in any ERP application or HelpDesk
- Support with a strong customer interaction.
- Flexibility - Willing to work in shifts 24/7.
- Provide first class end to end support for technical inquiries and escalations coming from business customers.
- Should be able to communicate with users across the globe.
- Ability to multitask and prioritize workload.
- Excellent problem-solving and communication skills.
- Bachelor's or master's degree in computer applications (BCA, MCA, BSC-CS, BE, Btech)
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