Jira Administrator
3 weeks ago
Job Description :
- The Senior Jira Admin would need to have 6-8 years of experience.
- The incumbent in this role, will own and support the Atlassian environment, passionate about teaching, learning, and automating and working in a high paced collaborative environment.
- You will also bring Jira Datacenter to Jira Cloud Migration practical experience.
- Configuring, managing, and enhancing Jira and Confluence tools, including native functionality as well as researching, testing, and implementing plugins and other integrations.
- Understanding the current Atlassian tool process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions
- Developing interfaces between external tooling and Jira/Confluence infrastructure.
- Managing complex Jira workflows, screen schemes, permission schemes, and notification schemes.
- Configuring and enhancing Jira Service Desks.
- Provisioning, maintaining, and improving our existing cloud infrastructure.
- Work closely with the IT team on projects such as major upgrades, data migrations, automations, plugin selection, and integration with other system
- Work with other developers and operations to perform DevOps processes.
- Writing and updating technical documentation such as user manuals, system documentation, RCA for Incidents and training materials.
- Upgrade JIRA within the required environments.
- Provide technical assistance and training in using JIRA and other tools as identified.
- Design, configure, manage, and support Atlassian tools, primarily JIRA and ensure 99.
99 % uptime through adequate monitoring, patching.
- Design and support custom JIRA workflows, fields, dashboards, and reports.
- Work closely with the Information Security Team to ensure a safe Atlassian environment.
- Ready to work on a rotational basis and weekend support.
Required Qualifications :
- 6-8 year's experience in setting up and supporting Atlassian Products (Jira, Confluence, JSM etc)
- Expert level knowledge in SQL and JQL query experience.
- Experience customizing workflows, setting up dashboards, and generating reports.
- Experience with Jira Service Desk.
- Experience working in an Agile/Scrum environment.
- Experience with scripting and programming such as Python will be an added advantage.
- Willingness to work on a fast-paced team with a "low ego/high performance" culture.
- Using tools such as Jenkins, Ansible and Git will be added advantage
Location: Remote
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