Tele caller

4 weeks ago

Noida, India Manipal Technologies Full time

Job Description

A Tele-caller in a collections department, often called a Collection Tele-caller or Collections Executive, is responsible for contacting customers with overdue payments to initiate the collection process. This role involves making outbound calls, negotiating payment plans, and ensuring timely recovery of outstanding dues while maintaining positive customer relationships.

Key Responsibilities

1. Outbound Calling:

Making a high volume of calls to customers with overdue accounts to inform them about their outstanding balance and payment options.

2. Negotiation:

Working with customers to establish feasible repayment plans and settlements within company guidelines.

3. Payment Follow-up:

Tracking and following up on promised payments to ensure timely collection and minimize further delays.

4. Customer Interaction:

Handling customer inquiries, addressing concerns, and resolving payment-related disputes in a professional and courteous manner.

5. Record Keeping:

Maintaining accurate records of all customer interactions, payment arrangements, and follow-up actions in the company's system.

6. Compliance:

Adhering to all relevant company policies, legal regulations, and ethical guidelines related to debt collection.

7. Escalation:

Identifying and escalating complex cases or disputes to the appropriate internal departments or supervisors when necessary.

8. Meeting Targets:

Achieving individual and team collection targets as set by the management.

Skills Required

1. Communication Skills:

Excellent verbal and written communication skills are essential for effective interaction with customers.

2. Negotiation Skills:

Ability to negotiate payment plans and settlements that are beneficial to both the customer and the company.

3. Customer Service Orientation:

A customer-focused approach to handling calls and resolving issues.

4. Persuasion Skills:

The ability to persuade customers to make payments while maintaining a positive relationship.

5. Problem-Solving Skills:

Ability to identify and resolve customer issues related to payments.

6. Persistence:

A persistent attitude to follow up on payments and ensure timely collection.

7. Computer Literacy:

Proficiency in using computer systems, including CRM software and other relevant tools.

8. Product Knowledge:

Understanding the company's products and services, particularly those related to the outstanding payments

Technical/Functional Proficiency Required

  1. Basic computer skills, including data entry

  2. Familiarity with CRM systems, are usually required.

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