Technical Lead, DevOps

Overview:

The Technical Lead, Application DevOps serves as a key strategic and technical leadership position within the MUFG Business Technology Services engineering team. This role is instrumental in shaping and advancing the organization's DevOps culture and capabilities. The individual in this position will be responsible for spearheading the implementation, integration, and ongoing refinement of DevOps methodologies across all applications. By fostering collaboration between development, operations, and quality assurance, individual will ensure the delivery of robust, scalable, and efficient software solutions. This includes driving automation, enhancing deployment pipelines, and promoting CI/CD practices to support MUFG's commitment to innovation, agility, and operational excellence.

Key Accountabilities and main responsibilities

Strategic Focus

• Define and execute the DevOps strategy for application development, ensuring alignment with business goals and organizational standards.
• Architect, implement, and optimize end-to-end CI/CD pipelines for multiple application teams, ensuring fast, reliable, and secure delivery of software releases.
• Lead the automation of manual tasks throughout the application lifecycle, including testing, deployment, infrastructure provisioning, and monitoring.
• Act as a bridge between development, operations, and QA teams to remove silos, facilitate communication, and promote shared responsibilities.
• Guide the migration and deployment of applications to cloud or hybrid infrastructures, leveraging best practices for scalability, reliability, and cost-effectiveness.
• Establish and enhance application monitoring, logging, and alerting systems to ensure high availability, performance, and rapid incident response.
• Integrate security practices and tools ("DevSecOps") into the development pipeline to ensure compliance with internal and external standards.
• Foster a culture of feedback and iteration by implementing metrics-driven improvements and promoting innovative approaches to DevOps challenges.
• Drive technological innovation by exploring AI-enhanced tools and industry-leading practices to shape and evolve long-term DevOps strategies.

Operational Management

• Design, implement, and maintain robust CI/CD pipelines to enable high-velocity application delivery.
• Apply experience of working on CI/CD tools such as Bamboo, Jenkins, Azure DevOps, GitHub, TeamCity, Octopus, Maven, NuGet, ProGet or similar to create or update build packages and deployment pipeline
• Develop/update the code build using scripting skills in language like Maven, YAML Classical Editor.
• Champion Infrastructure as Code (IaC) practices for repeatable and auditable infrastructure management (Code branching, Merging and pull request workflow)
• Drive containerization and orchestration strategies (e.g., Docker, Kubernetes, Azure Service Fabrics) across the application portfolio.
• Develop and enforce automated testing frameworks, including unit, integration, and security testing within pipelines using Jenkins or Azure DevOps
• Continuously evaluate and integrate new tools and technologies to optimize the software delivery lifecycle.
• Ensure applications are monitored and supported with actionable logging, metrics, health checks, and uptime dashboards using tools such as Prometheus, Grafana, New Relic, etc.
• Implement and uphold policies for access control, patching, vulnerability management, and regulatory compliance.
• Facilitate post-incident reviews and root cause analysis to drive system and process improvements.
• Document DevOps architectures, processes, and standards for reuse and knowledge sharing.
• Engage with business leaders, project managers, and technical teams to align DevOps initiatives with organizational priorities.

People Leadership

• Collaborate with stakeholders and cross-functional teams to gather and analyse requirements for developing effective IT solutions.
• Work closely with internal teams to ensure timely completion of assigned tasks and promote effective use of technology for problem-solving.
• Lead and inspire the team to consistently deliver high-quality outcomes.
• Foster a culture of continuous improvement in both technical expertise and business acumen.
• Sets clear, realistic goals and performance standards; and organise performance review sessions with the team on their development plan and career.
• Conduct timely reviews of team deliverables and provide support to enhance performance.
• Lead, mentor, and upskill DevOps engineers and developers on modern tools, technologies, and best practices.
• Manage DevOps team members, set objectives, and evaluate performance aligned to business outcomes.

Governance & Risk

• Accelerated application delivery cycles without compromising quality or security.
• High reliability and uptime of critical applications.
• Consistent adoption of DevOps best practices across teams.
• Growth and development of DevOps team members
• Maintain accurate and timely recording of time and tasks to enable effective monitoring and reporting of effort.
• Regularly audit team timesheets to ensure accuracy and timely updates.
• Support MUFG Group assurance programs by promoting effective risk management and compliance practices.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Experience

• Overall experience of 13+ years in IT industry, minimum 8 years of experience in DevOps
• Relevant certifications (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, Certified Kubernetes Administrator) are highly desirable.
• Experience of DevOps toolchains (Jenkins, Git, Azure DevOps, SVN, Maven, NuGet, ProGet, TeamCity, Octopus), scripting (YAML, Python, PowerShell), and application development frameworks.
• Experience to design, configure and maintain the SonarQube Enterprise code quality tool.
• Experience in design code branching, merging and strategies from Feature to release and master branch.
• Experience with monitoring tools (Prometheus, Grafana, ELK Stack, Splunk, New Relic) and building observability into applications.
• Solid grasp of security concepts, tools (Sonar, JaCoCo and Fortify on Demand), and practices in DevSecOps pipelines (SAST, DAST, SCA, secrets management, etc.).
• Proficiency with major cloud platforms (AWS, Azure, GCP), including infrastructure provisioning, scaling, and cloud-native services.
• Strong experience in CICD unification program (e.g.: - Gitlab, TeamCity, Octopus & SVN to DevOps or GitHub)
• Deep understanding of container-based deployments (Docker, Kubernetes, OpenShift) and orchestration strategies.
• Demonstrated leadership of DevOps or application development teams, including coaching, mentoring, and performance management.
• Experience managing competing priorities, timelines, and deliverables in an Agile or DevOps environment.

Personal Attributes

• Excellent leadership skills.
• Strong interpersonal skills, with the ability to work cross-functionally and communicate complex topics to technical and non-technical audiences.
• Excellent analytical and troubleshooting skills to resolve technical challenges quickly and effectively.
• Ability to delegate, inspire, motivate, and communicate effectively with the team.
• Ability to learn new technologies and be able to work and deliver high quality documentation in a challenging environment.
• Sound organisational skills, with the ability to prioritise conflicting tasks to meet strict deadlines.
• Excellent customer interfacing skills.
• A drive to deliver results and respond resourcefully to opportunities and challenges through dedication dependability and the taking of prompt action.
• A high level of analytical ability with an innovative approach to problem solving and a creative mindset towards the use of technology and attention to detail.
• Ability to identify and analyse issues/problems, develop solutions, and use judgement to make sound and dependable decisions.
• Strong oral and written communication skills, with the ability to make a positive impact and to influence others to deliver service to the business.
• Experience working in an outsourced or offshored environment.
• Self-motivated with a strong team spirit.