Technology and Innovation Lead(HR)
1 week ago
The Technology & Innovation Lead position is a hands-on role that involves overseeing global learning technology systems and development-related instructional design work. The selected candidate will closely partner with the Global Leadership Development (GLD) leader and other key stakeholders/learning teams to align learning technology systems, instructional design tools, governance, and learning design standards to help drive business growth and efficiency across the company. The ideal candidate will have a successful track record of implementing, integrating, maintaining, and improving learning technology systems, operating standards/governance, and have a strong background in adult learning theory and instructional design principles/tools
Core Responsibilities
Learning Technology Systems
Serves as a subject matter expert for all global learning technology, company-wide learning data, and technology integrations/platforms (such as Cornerstone Learning Management System (LMS), Udemy, LinkedIn Learning, Ticketing Systems, etc.)
Partners with LMS admin, HR Operations, IT, and Vendors to complete any needed maintenance, upgrades, customizations, integration, and migration efforts to support global learning technology systems (SSO, backend configuration support, teammate access issues, technical issues, Workday feeds, M&A system migration, etc.)
Proficient in integrating and utilizing ticketing systems to track and resolve system and user issues/problems/requests; including report out and time spent on working resolutions
Learner Experience
Acts as the voice of the learners, ensuring that their needs are at the forefront of our efforts and helping the GLD team iterate and improve our learning technologies and design efforts
Designs, develops, and works to integrate training interventions that are optimized for accessibility and diversity, equity, and inclusion, utilizing a variety of learning modalities: on-demand, instructor-led, or hybrid learning across the company
Effectively utilizes instructional design methodologies, design standards, and tools tied to adult learning theory to create an overall learner experience
Content & Design Management
Understands and implements instructional design standards and creates a consistent global learning brand standard guide that will be used with all global learning initiatives, learning programs, etc. across the company
Proficient with using and guiding others in learning design and authoring tools such as Articulate, Rise/Storyline, Captivate, Camtasia, Vyond, Canva, etc. to create development content for learners
Reporting & Analytics
Experience driving system and process improvement utilizing data and metrics to determine and drive work
Effectively can integrate learner, user and key stakeholder feedback into current and future technology and design projects
System & Tool Enhancement
Identifies and evaluates new learning technologies and innovations that align with GLD strategy and O&Ms strategic goals/priorities, assessing their potential impact, cost, and feasibility for implementation
Can ensure we are utilizing Cornerstone LMS to its fullest capacity and capability to provide a better learning experience for users and admins
Stays abreast of external benchmarking/trends, and innovation within design processes and learning technology systems
Quality Assurance
Experience in maintenance, enhancements, integrations, and data cleanup to create, implement, and improve processes, governance, and SOPs, including successful implementation of complex processes/systems with a global mindset
Develops and oversees pilot projects to test the viability of proposed innovations, including setting objectives, timelines, and metrics for success
Performs regular system and content audits and makes appropriate changes (system-related) or provides additional guidance and best practices (to LMS admins) as per governance
Project & Program Management
Simultaneously manages multiple learning projects holding various levels of complexity and time-critical deliverables through their entire life cycle
Works with stakeholders in cross-functional project experience with both technical and non-technical teams
Proficient in creating, assigning, and driving team deliverables to drive results, always keeping the learner experience in mind and meeting tight timelines
Ability to lead through ambiguity across multiple priorities and know when and where to escalate complex issues for final resolution
Capabilities & Experience Needed
Bachelor’s degree, preferably in Instructional Design, Learning & Development, Technical communication, System Administration, or a similar field
8+ years’ experience as a system-wide LMS administration experience, preferably with Cornerstone or similar LMS
8+ years’ professional experience in instructional design; having design book/examples a plus
8+ years’ experience performing system, content, and governance-related audits regularly to identify issues, enhancements, or additional training needs
Can lead and help team members thrive in a virtual work environment
Is flexible and adaptable and thrives in a fast-paced, ever-changing work environment
Proficient in leveraging key Microsoft tools (Excel, PowerPoint, Word, Forms, Publisher, SharePoint, Teams, Outlook, etc.) within daily work
8+ years’ experience in using learning and development tools such as Cornerstone LMS, Articulate, Rise/Storyline, Captivate, Camtasia Adobe Acrobat, Canva, Mentimeter, Udemy, LinkedIn Learning, etc.
Proficient in utilizing monday.com or similar project management tools
Performs special projects and completes all other duties as assigned
Experience with merger and acquisition learning technology systems migration and integration a plus
Strong understanding of AI concepts, tools, and their applications in learning and development a plus
ATD, SHRM, or other industry experience/certifications a plus
Additional Information
The position is remote and located within the U.S. Some flexibility in start and end times may be necessary to support global projects, programs, and initiatives
Minimal travel may be required, advanced notice will be provided
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