Servicenow Developer | 4-6 Years | Kolkata/Bangalore/Mumbai

3 weeks ago

Kolkata, India Capgemini Full time
Job Description

Implementation of ServiceNow CSM solutions, including but not limited to case management, knowledge management, and self-service portalsCollaborate with customers to identify their business requirements and translate them into technical solutionsCreate detailed technical design documents and assist with project planning and estimationProvide technical leadership and guidance to junior team members, including code reviews and knowledge sharingStay up-to-date with the latest ServiceNow releases and industry trends, and proactively suggest enhancements to improve the customer experienceTroubleshoot and resolve issues related to ServiceNow CSM implementationsWork closely with cross-functional teams, including ServiceNow developers, project managers, and business analysts

Primary Skill

We are seeking a highly skilled ServiceNow CSM Senior to join our team. The ideal candidate will have a proven track record of delivering successful ServiceNow projects, with a focus on Customer Service Management (CSM). The candidate will be responsible for leading the implementation and customization of ServiceNow CSM solutions, as well as providing technical guidance and support to junior team members.

Secondary Skill

2+ years of experience with ServiceNow CSM, including implementation, customization, and administrationProven experience leading successful ServiceNow projects, with a focus on CSMStrong understanding of ServiceNow platform architecture and data modelStrong technical skills in JavaScript, HTML, CSS, and ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teamsServiceNow certifications in CSM and ITSM strongly preferredExperience with Agile development methodologies

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