Front Office Coordinator

4 weeks ago


india Unlock HBA Full time
Job Description

This is a remote position.

Virtual Rockstar is seeking a highly organized and detail-oriented Virtual Front Office Coordinator to join our client’s Physical Therapy team. As the Virtual Front Office Coordinator, you will play a crucial role in ensuring the smooth operation of our client’s clinic by managing various administrative tasks and providing excellent customer service to patients.

Responsibilities:

  • Confirm patient appointments and manage the appointment calendar.

  • Handle patient inquiries via phone and email.

  • Maintain accurate patient records and ensure confidentiality.

  • Greet patients and provide directions within the facility.

  • Coordinate with medical staff to manage daily schedules.

  • Follow up with patients post-session to ensure satisfaction.

  • Verify patient insurance coverage and update patient files with insurance information.

  • Explain insurance benefits to patients and assist with insurance-related queries.

  • Liaise with insurance providers to clarify coverage details and track pending insurance claims.

  • Post payments to patient accounts.

  • Utilize Go High Level, Hellonote EMR, and Google G Suites efficiently (experience with these platforms is a plus).


Requirements
  • Previous experience in a similar role, preferably in a healthcare setting.

  • Strong organizational and multitasking skills.

  • Excellent communication and customer service skills.

  • Proficiency in using Go High Level, Hellonote EMR, and Google G Suites (or similar platforms).

  • Ability to work independently and remotely with minimal supervision.

  • Knowledge of medical terminology and insurance processes is advantageous.


Benefits
  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families in the Philippines.



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