Sales Executive

3 weeks ago


sriperumbudur, India AccorHotel Full time

Job Purpose

This position is responsible for supporting the Director of Sales in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. 

Reporting Lines to Director of Sales

Primary Responsibilities

Sales Support

  • Maintain complete knowledge of the following (to include but not limited to):
    • All hotel features / services hours of operation
    • Hotel function space entertainment options menus and floral decoration options
    • Hotel safety guidelines and evacuation plan
    • Scheduled daily group activities
  • Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
  • Coordinate all group arrangements
  • Work with group contacts to facilitate program planning and requirements
  • Communicate group needs and specifications to all relevant departments
  • Follow up with PostConference reports and review group billings
  • Input all group bookings and update booking activities in the system on a weekly basis
  • Prepare reports maintain proper records and filing system in accordance to hotels sales administration process
  • Maintain gifts inventory and coordinate the sending of gifts to clients
  • Arrange site inspections for potential clients
  • Promote positive relations with clients and attend to all requests expediently and courteously
  • Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
  • Upsell and promote hotels facilities and services  at every available opportunity in order to maximize sales revenue

Other Responsibilities

  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Be aware of the hotel fire & life safety/emergency procedures
  • Perform other reasonable duties assigned by the assigned by the Management

 

 

 


Qualifications :

Knowledge and Experience

 

  • Diploma in Tourism / Hospitality Management / Events Management
  • Minimum 1 year of experience in a similar capacity
  • Excellent reading writing and oral proficiency in English language
  • Proficient in MS Excel Word & PowerPoint


Remote Work :

No


Employment Type :

Fulltime


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