Trainee Customer Service Support Advisor

2 days ago

Kolkata, India BT Group Full time
Trainee Customer Service Support Advisor

Job Req ID: 49675

Posting Date: 2 Sept 2025

Function: Apprentices

Unit: Finance & Business Services

Location:
DLF IT Park,Phase II, IIF/1, Kolkata, India

Salary: competitive

Why this job matters

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

What you'll be doing
  1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
  2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
  5. Participates in the continuous improvement activities to improve the customer service team processes.
The skills you'll need

Complaint Management

Information Management

Communication

Requirements Analysis

Continuous Improvement

Issue Resolution

Problem Solving

Billing

Time Management

Customer Relationship Management

Escalation Management

Technical Support

Decision Making

Growth Mindset

Stakeholder Management

Inclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

  • Trainee Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Trainee Customer Service Support AdvisorJob Req ID: 49675Posting Date: 2 Sept 2025Function: ApprenticesUnit: Finance & Business ServicesLocation:DLF IT Park,Phase II, IIF/1, Kolkata, IndiaSalary: competitiveWhy this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support...

  • Trainee Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Trainee Customer Service Support Advisor**: - Job Req ID: 37346- Posting Date: 4 Sep 2024- Function: BT contact centres- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering customer value and...

  • Trainee Business Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 50768 - Posting Date: 9 Sept 2025 - Function: Apprentices - Unit: Finance & Business Services - Location: DLF IT Park,Phase II, IIF/1, Kolkata, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering customer value and...

  • Trainee Business Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 40891- Posting Date: 7 Nov 2024- Function: Apprentices- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: Competitve**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success...

  • Trainee Business Service Support Advisor

    7 days ago

    Kolkata, West Bengal, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 41191- Posting Date: 9 Dec 2024- Function: Apprentices- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success...

  • Customer Service Advisor(Wfh)

    1 week ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring for Customer Service Advisor (Outbound) Must have experience in BPO Customer Service Minimum 3-4 years Fluent English Required Salary Max 70k - 80k Work from home Rotational Shift If interested in the above mentioned Opening kindly contact on the below given Number. **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Customer Service Support AdvisorJob Req ID: 49711Posting Date: 1 Sept 2025Function: BT contact centresUnit: Finance & Business ServicesLocation:Rajarhat, Kolkata, IndiaSalary: within budgetWhy this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise...

  • Customer Service Support Advisor

    2 days ago

    Kolkata, India BT Group Full time

    Customer Service Support Advisor Job Req ID: 49711 Posting Date: 1 Sept 2025 Function: BT contact centres Unit: Finance & Business Services Location:Rajarhat, Kolkata, India Salary: within budget Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 47298 - Posting Date: 27 May 2025 - Function: BT contact centres - Unit: Finance & Business Services - Location: Rajarhat, Kolkata, India - Salary: within budget **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 47285 - Posting Date: 15 Jul 2025 - Function: BT contact centres - Unit: Finance & Business Services - Location: DLF IT Park,Phase II, IIF/1, Kolkata, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...