Circle account manager

Altius is a leading telecom infrastructure platform in India, with a vast portfolio of telecom sites and solutions that connect millions of Indians to content, enterprises, and essential services. The company supports a range of telecom technologies, from 2 G to 5 G, Io T, small cells, and AI applications. Altius offers innovative solutions like Macro Towers, In-Building Solutions, Small Cells, and Power & Space solutions for mobile network operators.Job DescriptionJob Title: Circle Account ManagerFunction: Commercial & SalesReporting: Circle Sales HeadInternal Level: Deputy ManagerJob PurposeThe role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.The incumbent will be broadly responsible for the following:Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and comprehensive collection of duesEngage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carryout timely resolution of collections related issues (through credit / debit notes, where required).Job ResponsibilitiesCollectionsOwnership of 100% collection as per Monthly TargetDSO and Aging of outstandingRed flag any issue anticipated to have adverse impact on timely collection of dues.Internal customer on boarding for the support required in terms of timely collections.Adherence to Collection Process and Escalation Matrix.Carry out timely resolution of collections related issues. Where required, ensure that resolution of issues through a credit note / debit note is completed within 180 days of billingCustomer Engagement and Sales Funnel GenerationCircle account management for MNO and ISP at N-1 levelZBM relationship management / BSNL SSA level mappingDriving Customer satisfaction across MNO teamSales and Revenue target achievement for Anchor/ Colo for the respective accountSales Funnel generationCustomer DPR reportingInternal reporting – Account WiseValidation of customer inputs in SR, SO, RFAI for ERReconciliation with customer and coordination with ERDispute ResolutionAccurate reporting of Outstanding & Billing DisputesMitigation & Resolution of billing disputes in a timely mannerEngagement with Circle Level Client StakeholdersStrong Customer Relationship & Business Engagements.Daily / Weekly interactions with Operator execution teams at Circles.Drive C-SAT process at circles and own continuous improvement plan internally & externally.Manage issues raised by OPCOs that impact New Business & CollectionsCreate Customer delight across the spectrum of external stakeholdersAccurate Market Intelligence & Timely Information SharingMonthly Market Share Analysis & ReportingOrder Win / Loss AnalysisEngagement with the Operator teams for emerging requirements and business trends Job specificationsEducation: GraduateExperience: Minimum 5 years of experience in a sales / collection’s roleTechnical Skills: Product acumen, Key account management, Sales reporting & measurement, Analytical & Technical Skills, Competitor intelligence, Knowledge of IT tools