Senior Solutions Engineer

4 weeks ago

Delhi, India AptEdge Full time
About UsWe’re an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology leaders with decades of experience solving the most pressing problems facing enterprises at companies like AppDynamics and Salesforce. We are backed by some of the top VCs in Silicon Valley. These include Unusual Ventures, Counterpart Ventures, and various Angels and Industry Operators at top firms.We work with a sense of autonomy, empathy, and encourage experimentation with new ideas. We prefer clear, direct communication to be respectful of everyone’s time.

About the RoleAs a

Senior

Solutions Engineer , you will be responsible for providing technical expertise and support to customers during the sales cycle of our products or services. You will work closely with our Sales and Customer Success teams to ensure successful implementation, integration, and ongoing support. The ideal candidate is a problem-solver with excellent communication skills and a solid technical background.

What you’ll be doingProvide advanced technical support to customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.Troubleshoot and diagnose technical problems, offering effective solutions and workarounds.Collaborate with engineering and product development teams to escalate and resolve complex technical issues.Build and maintain strong relationships with customers, acting as their trusted technical advisor.Assist customers in the implementation and integration of our solutions within their existing systems.Contribute to the development and maintenance of a knowledge base for internal and external use.Work closely with sales, product management, and engineering teams to provide customer feedback and inform product development.

Qualifications5+ years of experience in a technical support or solutions engineering role in the software or technology industry.Bachelor’s degree in Computer Science, Engineering, Information Technology, a related field or equivalent experienceProfessional experience working with JavaScript, or TypescriptAt least some exposure with a scripting language such as Python (preferred), Java, etcProfessional experience working with public clouds such as GCP (preferred), Azure, AWS, etc.Strong understanding of networking, databases such as Postgres (preferred), and system integration.Proficiency in integrating SaaS solutions and working with APIsExperience with troubleshooting and problem-solving in a complex technical environment.Customer-oriented mindset with a passion for helping customers succeed.Strong analytical and problem-solving abilities.Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.

  • Senior Solution Engineer

    7 days ago

    Delhi, Delhi, India BMC Software, Inc. Full time

    Description and Requirements #LI-RV1 "At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your best every...

  • Senior Solutions Engineer

    3 weeks ago

    Delhi, India AptEdge Full time

    About UsWe’re an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology...

  • Senior Solutions Engineer

    3 weeks ago

    delhi, India AptEdge Full time

    About UsWe’re an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology...

  • Senior Solutions Engineer

    7 days ago

    Delhi, Delhi, India AptEdge Full time

    About UsWe're an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We're focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology...

  • Senior Solutions Engineer

    4 weeks ago

    delhi, India AptEdge Full time

    About UsWe’re an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology...

  • Senior Solutions Engineer

    7 days ago

    Delhi, Delhi, India AptEdge Full time

    About UsWe're an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We're focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology...

  • Senior Java Engineer

    3 weeks ago

    Delhi, India iScale Solutions Full time

    Job DescriptionCompany Overview:iScale Solutions specializes in providing top-tier software engineering talent to clients worldwide. We are currently seeking Senior Java Software Engineers for a banking/fin-tech project, which serves as a convenient and accessible financial solution for a wide range of users, including those who may not have access to...

  • Senior Java Engineer

    7 days ago

    Delhi, Delhi, India iScale Solutions Full time

    Job DescriptionCompany Overview:iScale Solutions specializes in providing top-tier software engineering talent to clients worldwide. We are currently seeking Senior Java Software Engineers for a banking/fin-tech project, which serves as a convenient and accessible financial solution for a wide range of users, including those who may not have access to...

  • Senior Java Engineer

    4 weeks ago

    Delhi, India iScale Solutions Full time

    Job DescriptionCompany Overview:iScale Solutions specializes in providing top-tier software engineering talent to clients worldwide. We are currently seeking Senior Java Software Engineers for a banking/fin-tech project, which serves as a convenient and accessible financial solution for a wide range of users, including those who may not have access to...

  • Senior Software Engineer

    8 hours ago

    Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Senior Software Engineer (IT Manufacturing Solution Provider)A reputable IT Manufacturing Solution Provider is currently hiringSenior Software Engineerto join them in their Selangor office.Key responsibilities include:• Holds a bachelor’s degree in Computer Science or etc.• Design, develop, modify, implement, and support...

  • Senior Full Stack Engineer

    4 weeks ago

    delhi, India Ecara Solutions Full time

    Job Title: Senior Full Stack EngineerLocation: Gurugram, HaryanaJob Type: Full Time | On-Site | 5 days workingWork Experience: 3 years+Company Overview: InfoZeb Consultancy Pvt. Ltd., originally founded as Ecara Solutions is a fast-growing tech company committed to innovation and constantly exploring new ways to deliver value to our customers. We...

  • Senior Solution Engineer

    4 weeks ago

    New Delhi, India BMC Software, Inc. Full time

    Description and Requirements #LI-RV1 "At BMC trust is not just a word - it's a way of life!"  We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your best...

  • Senior Solution Engineer

    4 weeks ago

    new delhi, India BMC Software, Inc. Full time

    Description and Requirements #LI-RV1 "At BMC trust is not just a word - it's a way of life!"  We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your...

  • Senior Full Stack Engineer

    4 weeks ago

    Delhi, India Ecara Solutions Full time

    Job Title:Senior Full Stack EngineerLocation:Gurugram, HaryanaJob Type:Full Time | On-Site | 5 days workingWork Experience:3 years+Company Overview:InfoZeb Consultancy Pvt. Ltd., originally founded as Ecara Solutions is a fast-growing tech company committed to innovation and constantly exploring new ways to deliver value to our customers. We are currently...

  • Solution Architect

    7 days ago

    Delhi, Delhi, India iCresset Talent Solutions Full time

    in years)- ₹ 40,00,000 - ₹- Job level Senior Management One of the top Software Development company in IndiaAbout Job:One of the top Software Development company in India is looking for a Solution Architect to design implement the best engineered technical solutions using latest technologies and tools:Job Description: Knowledge of Web Technologies such...

  • Solution Architect

    2 months ago

    Delhi, India iCresset Talent Solutions Full time

    7 - 14 (in years)- ₹ 40,00,000 - ₹- Job level - Senior Management- One of the top Software Development company in India**About Job**: One of the top Software Development company in India is looking for a Solution Architect to design implement the best engineered technical solutions using latest technologies and tools.: **Job Description**: - Knowledge...

  • Senior Full Stack Engineer

    7 days ago

    Delhi, Delhi, India Ecara Solutions Full time

    Job Title:Senior Full Stack EngineerLocation:Gurugram, HaryanaJob Type:Full Time | On-Site | 5 days workingWork Experience:3 years+Company Overview:InfoZeb Consultancy Pvt. Ltd., originally founded as Ecara Solutions, is a rapidly growing tech company dedicated to innovation and constantly seeking new ways to provide value to our customers.Job Summary:As a...

  • Senior Linux Engineer

    7 days ago

    Delhi, Delhi, India iScale Solutions Full time

    Job DescriptionAs a member of the Infrastructure Shared Services Center, the Senior Linux Engineer will represent his/her departmenttowards the Business Units and project teams and will assure a determining role in the management, support, maintenance,implementation, administration and lifecycle management of Linux platformsHe/she will be positioned as a...

  • Senior Hardware Design Engineer

    4 weeks ago

    delhi, India Srushty Global Solutions Full time

    Srushty is a leading provider of Hardware Product Design, Engineering Services, IoT Software, Contract Manufacturing and 3D Modeling Services. Our team is dedicated to turning ideas into reality in both the physical and virtual worlds.Role DescriptionThis is a full-time on-site role for a Senior Hardware Engineer at Srushty Global Solutions located in...

  • Senior Server Engineer

    7 days ago

    Delhi, Delhi, India Novalink Solutions LLC Full time

    Job DescriptionJob Title:Senior Server Engineer (Proofpoint Experience Required)Job Summary:We are seeking a highly experienced Senior Server Engineer with specialized expertise in maintaining Microsoft Exchange environment and Proofpoint solutions. The ideal candidate will have a robust background in server management, cybersecurity, and email protection...