Assistant Quality Assurance Manager

4 days ago


Kalyan, India DigiFocal IT Solutions Pvt Ltd Full time

Hiring Now – Assistant Manager (Quality) Location: Thane Experience: 5+ Years (Including 2+ Years as AM – Quality) ⏰ Shift Timing: 6:00 PM–3:00 AM & 7:00 PM–4:00 AM IST (US Shift) Industry: US Third-Party Collections Employment Type: Full Time Job Overview We are seeking an experienced Assistant Manager – Quality to lead and oversee quality assurance for US third-party collection processes. The role involves ensuring compliance, maintaining quality standards, driving process improvements, and managing internal & client-facing communication. ⭐ Key Responsibilities ✔ Quality Assurance - Implement & maintain QA protocols - Conduct audits and evaluations - Monitor KPIs & prepare performance reports ✔ Process Improvement - Identify gaps and optimize processes - Collaborate across teams to enhance efficiency ✔ Compliance Management - Ensure adherence to FDCPA, TCPA & client regulations - Stay updated with US collections compliance standards ✔ Team Leadership - Lead, mentor & train the QA team - Conduct refresher sessions & performance discussions ✔ Client & Vendor Coordination - Maintain strong relationships - Address and resolve quality-related issues Qualifications - 5+ years of experience in Quality (Collections) - Minimum 2+ years as Assistant Manager – Quality - Strong knowledge of FDCPA, TCPA & US compliance laws - Excellent analytical, reporting, and communication skills ✨ Preferred Skills - Experience working with US clients - Strong data analysis & reporting proficiency If this sounds like the right opportunity for you, we’d love to connect Share your CV:



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