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Senior Manager-Digital Product Management
3 months ago
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express proprietary digital products Amex Mobile App, , Customer personalization, navigation and communication.
As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express services to life through our digital experiences.
We're looking for an experienced and dynamic Senior Product Manager to join the Digital Financial Experiences team. The Senior Product Manager will drive global development for digital experiences with millions of daily views, focusing on defining the roadmap and strategy for line and lending integrations across our global web experience.
With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. The card represents a customers relationship with American Express, and you will work to be the voice of that customer as you develop digital journeys that enable customers to manage that relationship online. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.
Our product managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.
How will you make an impact in this role?
Define your product vision and your roadmap by working with leadership, key stakeholders, and partners.
Drive global development for experiences with millions of daily views, partnering closely with other web and mobile team members
Work closely with technology teams to develop, test and deliver features and services
Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Communicate the vision of card management, its impact to marketing and other content, and the high-level business needs to leaders across the organization
Lead prioritization and development efforts with scrum teams
Embody design-thinking in your practice, including empathy and journey mapping, and UX research
Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
Understand and apply new trends and competitive best practices into product roadmap and requirements
Support development of appropriate tracking and reporting to determine product performance
Minimum Qualifications
University degree in a related field required
5+ years of experience in Product Management/Development of digital product.
Proven track record with consumer-facing product(s) and a core product vision
Experience with rapid and iterative software development methodologies
A solid understanding of application architecture (e.g. web, native app, PWA, APIs etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
Impeccable communication skills, both on and offline
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
