Technical support specialist

Job Title: Technical Support – Microsoft Cloud Solution Provider Company Description: Auscomp Computers Pty Ltd , established in 2000, is a proudly Australian-owned and operated distributor and technology integrator , with an offshore office located in Bangalore, India . Servicing over 5,000 resellers across Australia, we operate from warehouses in Brisbane and Sydney , providing tailored account management and a flexible, partner-first approach to doing business. Specializing in components, computer systems, notebooks, networking, servers, and security , Auscomp offers access to all major brands at competitive pricing, making us a trusted one-stop shop for IT purchasing needs. As a Microsoft Cloud Solution Provider (CSP) , Auscomp supports thousands of tenants in Australia through our custom-built applications and managed cloud services. We also market a wide range of Saa S products covering security, backup, migration , and collaboration tools . Role Description: This is a full-time, on-site position based in Bangalore , for a Technical Support Specialist – Microsoft Cloud Solution Provider . The role requires an experienced support professional with strong technical skills in Microsoft Cloud technologies and licensing. You will be responsible for addressing customer queries, troubleshooting technical issues, managing licensing, and supporting cloud infrastructure and productivity services. This role involves working closely with Australian clients, internal support teams, and vendor platforms to ensure high-quality customer service and solution delivery. Key Responsibilities: Provide Tier 1 & Tier 2 technical support for Microsoft Cloud services (Microsoft 365, Azure, Exchange Online, Intune, etc.). Assist with M365 tenancy administration , user provisioning, licensing assignments, and troubleshooting. Manage Microsoft licensing across cloud subscriptions, including activation, renewals, and updates via Microsoft Partner Center. Troubleshoot Entra ID (AAD) issues, including user/group policies and authentication challenges. Configure and support Teams (including Calling), Share Point, and Defender for Endpoint . Respond to queries related to compliance solutions like AIP , DLP , and Microsoft Purview. Assist in on-prem to cloud migration support, including mailbox migration and hybrid configurations. Provide operational support for Azure services , including Networking and Virtual Machines. Engage in multi-platform support including Google Workspace (G-Suite) , AWS , and GCP if required. Support network-related issues involving Cisco, Aruba, Ubiquiti, and Fortinet devices. Coordinate with product vendors for issue escalation and resolution when required. Maintain documentation and case logs and follow SLAs for resolution timelines. Educate users on new features, best practices, and policy compliance where needed. Required Skills & Qualifications: Experience in technical support roles handling Microsoft 365 and Azure-related queries. Hands-on knowledge of: Windows & Apple Desktop Support Microsoft Entra ID (AAD), Intune/Endpoint Manager Microsoft Teams, Share Point, Exchange Online, Defender for Endpoint Compliance: AIP, DLP, Data Protection Policies Power Apps, Power BI (basic troubleshooting and user support) Experience with Microsoft licensing and the Microsoft Partner Center portal. Familiarity with automation , copilot , or AI (LLM/ML) tools is a plus. Working knowledge of networking technologies and cloud infrastructure (Azure/AWS/GCP). Strong communication and interpersonal skills to handle client interactions professionally. Willingness to work in a customer-facing support capacity across different time zones. Preferred Certifications: Microsoft 365 Certified: Fundamentals / Administrator / Security Microsoft Azure Fundamentals / Associate Microsoft Certified: Power Platform Fundamentals Certifications in cloud platforms (AWS, GCP) or networking (Cisco, Fortinet) are a bonus Location: On-site – Bangalore, India