Team Supervisor

6 days ago


Chennai, India Logitrans Technology Full time

We are seeking a proactive and detail-oriented Team Supervisor to oversee daily back-office operations in shipping agency functions. This role is vital in ensuring accurate execution of booking, export and import processes while maintaining high-quality customer support. The supervisor will drive team productivity, ensure SOP compliance, and support service delivery excellence in line with shipping carrier expectations.

Key Responsibilities:

1. Task Allocation & Process Oversight

  • Distribute daily operational tasks related to booking, export, and import functions among team members.
  • Monitor task progress to ensure deadlines and SLA commitments are consistently met.
  • Escalate issues or exceptions promptly to ensure smooth resolution.
  • Ensure all tasks are completed in compliance with SOPs, carrier-specific instructions, and documentation standards.

2. Customer Support Oversight

  • Supervise the handling of customer inquiries related to cargo shipments, ensuring timely, professional, and accurate responses.
  • Ensure accurate communication of shipment details and documentation updates to customers in accordance with process guidelines
  • Oversee and ensure proper follow-up on open queries, exceptions, or escalations.

3. Team Support & Coordination

  • Provide operational guidance to team members on SOPs and shipping agency processes.
  • Coordinate with internal departments and overseas offices to resolve queries and process issues.
  • Report team performance, identify delays or bottlenecks, and assist Team Leaders with continuous improvement plans.

Required Qualifications:

  • Education: Bachelors degree (preferably in Shipping, Logistics, or related discipline).
  • Experience: 5+ years of experience in shipping agency operations with exposure to booking, export and import processes.
  • Location: Gateway Office Parks, Perungalathur, Chennai
  • Shift: Open to working in shifts aligned with international time zones, five days per week.
  • Skills:

  • Strong understanding of container shipping workflows and trade documentation.

  • Good communication, leadership, and reporting abilities.
  • Proficiency in formal and business email writing.

Perks and Benefits:

  • Competitive salary package
  • Health and wellness benefits
  • Structured training and upskilling programs
  • Exposure to global shipping systems and operations

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