HCL Tech Hiring_Collections Analyst_Bangalore

HCL Tech is Hiring.

OTC- Collection-Bengaluru (Whitefield-ITPL )

Experience: 1 to 3 Years

Shift Time: - UK Shift

Level: - Analyst & Senior Analyst

Work location: Whitefield (ITPL)

Work Mode: WFO

Important Note:

• We are looking only Order to Cash- International Collection Experience background candidates.
• Candidates who can join immediately.
• Excellent communication skills

Overview of role, purpose, and scope

The role of Cash Collector covers all aspects of collections activity including:

• Cash Collection
• Account Management
• Customer Relations
• Accounts Reconciliation
• Debt Collection
• Forecasting
• Credit Management
• Account Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing)
• Relationship building with Customers and Internal teams.

Key Role Tasks and Activities:

• Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
• Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
• Accountability for debt and cash targets achievement on a quarterly/monthly basis
• Full compliance with all associated internal and Sarbox controls
• Written / oral communication on open balances + reconciliation of accounts for portfolio.
• Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management.
• Correct handling of UMCC as per ICMP guidelines
• Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
• Implementation of service stops/ remove stops according to process.
• Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
• Participation in month end reporting closing activities in alignment with ICMP
• Point of escalation for team members for complex issues.
• Mentor for team, supporting and coaching on an ongoing basis.
• Detection and help for process improvement opportunities for collection + system improvements.

Metrics/SLAs

• 10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
• Portfolios Days Overdue less than 30 days
• 60 + aged debt does not represent more than 10% of the total balance. Ageing receivables in control
• No Value + activity opened more than 5 days.
• UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.
• Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.
• Promise of payment status: maximum 2% failed promises over the total promises (value and volume)
• 98% accurate forecast (aged buckets and/or cash)
• 100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)
• Average portfolio of 500 accounts for HPTP and 250 accounts for LPTP
• QOQ and YOY aged receivables improvements. DSO YOY improvements
• YOY DD failure improvements (volume)

Relevant experienced candidates can share updated resume in below format to

Total Exp:

Relevant Exp:

CTC:

ECTC:

Notice Period:

Current Location:

Highest qualification: