Client Success Executive

3 weeks ago

Hyderabad, India International Education Gateway Full time

Roles and Responsibilities

  • Client Onboarding: Guide new clients through a seamless onboarding experience helping them set up and understand our platform.
  • Customer Support: Resolve customer queries via chat, email, and phone with a solution-first mindset and quick turnaround.
  • Relationship Management: Build long-term relationships with customers by understanding their needs and proactively supporting their goals.
  • Product Education: Conduct product walkthroughs, webinars, and create help guides to ensure customers can fully leverage the platform.
  • Customer Engagement: Stay in regular touch with clients to monitor satisfaction and identify opportunities for further value.
  • Feedback & Reporting: Collect product feedback, maintain customer records, and generate insights for internal teams.

Desired Candidate Profile

  • 0-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles.
  • Excellent communication skills with ability to build rapport easily.
  • Proficiency in MS Office applications (Excel) for report preparation and presentation.
  • Strong understanding of product knowledge and sales principles.

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