International Technical Support Process

3 weeks ago

Gurugram, India CORPAVENUE Full time

Job Overview:
We are hiring Customer Success Associates for a technical support process to deliver a seamless support experience. Candidates must have prior international process experience and technical support (troubleshooting) exposure. Strong communication skills and the ability to work in a fast-paced, rotational shift environment are essential.

Key Responsibilities:

  • Handle customer queries over chat and voice in a professional manner
  • Provide prompt and effective solutions, especially technical troubleshooting
  • Maintain a customer-first attitude while achieving performance targets
  • Ensure accurate documentation of all customer interactions
  • Collaborate with internal teams when needed to resolve complex issues

Eligibility Criteria:

  • Minimum 6 months of international voice/chat process experience is mandatory
  • Technical support/troubleshooting experience is essential
  • Excellent verbal fluency and written communication in English
  • Comfortable with rotational shifts and weekly offs

Job Type: Full-time

Pay: ₹25, ₹32,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • International Technical Support (troubleshooting): 1 year (Required)

Language:

  • fluent English (Required)

Work Location: In person

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