Technical Support Executive

3 days ago

Gurugram, India ID Tech Solutions Pvt Ltd Full time

Job Description We are seeking a skilled Technical Support Executive with hands-on experience in Boom Barriers, RFID Readers, Access control System and related hardware testing. The ideal candidate will provide technical support to customers, carry out onsite troubleshooting, perform product testing, and ensure smooth integration of access automation solutions. Key Responsibilities Provide L1/L2 technical support for Boom Barriers, RFID Readers, Access control System and associated hardware. Diagnose and resolve issues related to hardware installation, configuration, communication interfaces, and performance. Conduct functional testing, performance testing, and validation of RFID readers, controllers, antennas, and boom barriers, Access control System before deployment. Document test results and provide feedback to the engineering or R&D team for improvements. Support field teams with installation, integration, and commissioning of automation systems. Configure network parameters, communication protocols (TCP/IP, RS485, Wiegand), and device mapping. Maintain detailed records of support requests, resolutions, and system configurations. Train clients and field engineers on product usage, configuration, and maintenance. Ensure high customer satisfaction by providing timely and accurate technical solutions. Requirements Required Skills & Qualifications Diploma or Bachelor’s degree in Electronics, Electrical, Computer Science, or related field . 1–3 years of hands-on experience with Boom Barriers, RFID Reader Systems, Access control System. Strong understanding of RFID technology, including tags, readers, and software. Strong knowledge of networking, SQL, and system integration. Ability to read wiring diagrams and troubleshoot electrical/communication issues. Excellent troubleshooting and analytical skills. Ability to provide exceptional customer service and manage client relationships effectively. Relevant certifications in RFID technology or technical support are a plus. Immediate joiner to 30days preferred.   Note: This position may require occasional travel to client sites.  

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