D365 Support Analyst

4 weeks ago


mumbai, India Gama Advisory Services LLP Full time
For a fashion industry having offices at multiple locations in India:-
Responsibilities
·         1st and 2nd line support of 365 Business Central
·         Escalate in house queries to 3rd party support teams.
·         At least 2 years support experience working with D365 BC ideally with finance users.
·         Strong written and verbal English speaking communication skills
·         Experience of working in a helpdesk environment.
·         Identify gaps in user training that we need to address via updating user manuals.
·         Work with finance team BC users to understand different business processes and identify areas that require escalation to systems team for review.
·         Broad modular understanding - ideally including finance, supply chain OR manufacturing.
·         Provide the company with essential reporting and data analysis on user issues.
·         Develop solutions that improve the efficiency and capability of ERP system users.
·         Perform financial analyses and implement actions to improve profitability.
·         Liaising with the development and functional teams to assist in proactive development of system to improve efficiencies within the purchase and sales ledger teams.
Qualifications
·         Must have a university degree 2.1 or equivalent in Finance or IT. (desirable not essential). equivalent of a grade B or above in GCSE and A level mathematics (essential).

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