Customer Service Request Owner

3 days ago

bangalore, India SAP Full time

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

What you'll do

As a Customer Service Request Owner, you ensure the delivery of robust, downtime-optimized, and highly automated lifecycle management activities within ECS. You will take end-to-end ownership of customer service request fulfillment in the Database Area considering accelerated growth (RISE with SAP). Focus of your activities will be increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations.

The following activities are part of the role as Customer Service Request Owner in the Database Area:

Optimize and stabilize the delivery of customer service requests in time, cost, and quality in a proactive way leveraging analytical tools and capabilities Structure and coordinate activities, and action plans incl. requirements engineering, prioritization, and create aligned timelines for deliverables Drive issue resolution together with the team and utilizing the expert network Manage relationships between different stakeholder groups inside and outside ECS Delivery Create and align test plans, support and perform testing/validation and roll-out activities. Support technology-related projects in a complex environment

What you bring

Professional experience as a technical consultant in SAP cloud implementation & migration projects or as a technical project lead with customer interaction Best practices experience in Databases (MSSQL & SAP HANA) / SAP application/technology/solution (SAP Netweaver, SAP ECC & others). Preferable database administration skills in MSSQL (primarily) and SAP HANA/SAP ASE ideally in a multi-cloud environment. Project management skills. Project management certification is a plus Knowledge of E2E Service Request Fulfilment, Incident, Change, Problem & Release Management Supports de-escalations of critical customer situations & reviews KPI Executes and supports problem management and continuous improvement Support tickets handling, bridging customer queries and requirements from technical operations team Knowledge/certification in ITIL, especially Service Request Management Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures Strong skill set in client-facing, customer engagement & operations management Contributes to customer Go-Lives, Release Upgrade and maintenance activities Strong analytical and problem-solving skills Willingness and experience working in international teams Ideally familiar with trending technologies and tools

Strong technical hands on experience in the following areas:

Database Administration skills MSSQL database - MSSQL 2022: Replication (Always ON, Failover cluster, Log shipping, Transactional replication) Additional Preference of knowledge and work experience in SAP HANA / SAP ASE databases, SAP applications like SAP Netweaver, SAP ECC & others Database Upgrades/Updates Database High Availability / Disaster Recovery Backup & Recovery Database system operations know how (multi-cloud)

Meet Your Team

SAP Enterprise Cloud Services (ECS) is SAP’s private cloud managed services provider demonstrating accelerated growth & enabling customers start their journey with cloud.

We are searching for motivated, skilled, and value-oriented technical project leads taking over responsibility as Customer Service Request Owner with focus on driving service request improvements, technical projects to optimize service execution quality via standardization and automation to strengthen our ECS Delivery Productization team.

#SAPECSCareers

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

  • Customer Service Request Owner

    2 weeks ago

    bangalore, India SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...

  • IT Technology Services Specialist

    2 months ago

    bangalore, India SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...

  • IT Technology Services Specialist

    2 months ago

    Bangalore, India SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...

  • Service Catalogue

    3 weeks ago

    Bangalore, India Allime Tech Solutions Full time

    Notice Period : 45 days or lessJob Description : Role Objectives : The Service Catalogue and Request Management Specialist plays a crucial role in ensuring efficient and effective IT service delivery within an organization. This role involves creating and maintaining the service catalogue, managing service requests, and collaborating with various IT and...

  • Service Catalogue

    2 months ago

    Bangalore, India Allime Tech Solutions Full time

    Notice Period : 45 days or lessJob Description : Role Objectives : The Service Catalogue and Request Management Specialist plays a crucial role in ensuring efficient and effective IT service delivery within an organization. This role involves creating and maintaining the service catalogue, managing service requests, and collaborating with various IT and...

  • Service Catalogue

    2 months ago

    Bangalore, Karnataka, India Allime Tech Solutions Full time

    Notice Period : 45 days or lessJob Description : Role Objectives : The Service Catalogue and Request Management Specialist plays a crucial role in ensuring efficient and effective IT service delivery within an organization. This role involves creating and maintaining the service catalogue, managing service requests, and collaborating with various IT and...

  • Service Catalogue

    2 months ago

    bangalore, India Allime Tech Solutions Full time

    Notice Period : 45 days or lessJob Description : Role Objectives : The Service Catalogue and Request Management Specialist plays a crucial role in ensuring efficient and effective IT service delivery within an organization. This role involves creating and maintaining the service catalogue, managing service requests, and collaborating with various IT and...

  • IT Technology Services Specialist

    3 weeks ago

    bangalore, India SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...

  • IT Technology Services Specialist

    4 weeks ago

    Bangalore, India SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...

  • Product Owner

    4 weeks ago

    bangalore, India Siemens Full time

    Siemens Healthineers is a global leader in providing medical solutions that significantly enhance patient care and overall healthcare outcomes. We are seeking a Product Owner.The Product Owner is responsible for the definition and delivery of a part of a product from a customer and market requirement point of view - regarding content, prioritization, quality...

  • Customer Service Representative

    2 days ago

    bangalore, India Karma Group Global Full time

    Company Overview Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences in the worlds most spectacular locations. Headed by Chairman and Founder John Spence, the company is 100% privately owned with zero debt, showcasing a growing portfolio of luxury resort properties. Job Overview Junior Customer...

  • Associate Support Services Owner

    4 weeks ago

    bangalore, India Oracle Full time

    As the Support Services Owner, your role within a team setting involves taking custodianship for encouraging and maintaining Oracle Cerner client relationships. In your interactions with Oracle Cerner clients, you will undertake a variety of responsibilities. Your overarching objective is to nurture positive relationships within the team and with clients,...

  • Customer Service Representative

    2 weeks ago

    bangalore, India 8208 Tooling - Coromant, Dormer, HM Full time

    Job Title Customer Support Representative No. of Vacancies: 1 Job ID : R0067738 Location : Bangalore Full time /Part Time : Full time Regular /Temporary : Regular First interface to provide world class first line customer support and routing customer technical, commercial, services and general support enquiries and needs that...

  • Enterprise Service Catalog Product Owner

    3 weeks ago

    bangalore, India Takeda Full time

    Description The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s...

  • Enterprise Service Catalog Product Owner

    1 month ago

    bangalore, India Takeda Full time

    Description The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s...

  • IT Product Owner

    1 week ago

    bangalore, India Koch Global Services Full time

    Your Job The Koch Global Services (KGS) infrastructure organization is seeking an innovative, forward-thinking IT Product Owner to advance key strategies in support of our enterprise vision. We as infrastructure team provides services such as Server / Hosting Management (patching, recovery and backups) to Koch businesses. As our team transforms how we...

  • Product Owner

    1 week ago

    bangalore, India ANZ Full time

    About UsAt ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Product Owner in Home Loans, you are responsible for ensuring the squad achieve their mission. The Product Owner constantly prioritises tasks and...

  • Service Owner

    4 weeks ago

    bangalore, India Tesco Bengaluru Full time

    Job DescriptionSummary: The Service Owner is responsible for running and maintaining infrastructure services. You will be part of the Infrastructure Service & Operations team and represent your service within Infrastructure and Technology end to end depending on the type of service being defined. In this role, you will be trailblazer in our Transformation...

  • Product Owner

    4 weeks ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 276527  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Product Owner to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Specific...

  • Product Owner

    7 days ago

    bangalore, India NTT DATA Services Full time

    Req ID:  283835  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Product Owner to join our team in Bangalore, Karnātaka (IN-KA), India (IN).   Specific Responsibility of...