Assistant Manager Operations

7 days ago

Bangalore Urban, India IGT Solutions Full time

Position: Assistant Manager – (Operations)

Department : Operations (International Process)


About IGT Solutions

IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more.

We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and harassment-free workplace for all employees.


Roles and Responsibilities

  • Lead and manage a team of 15–20 members in an international process (Airlines Process).
  • Drive performance management : Monitor team productivity, quality, shrinkage, and attrition.
  • Provide floor support and manage escalations efficiently.
  • Identify training needs (TNI) and address performance/process gaps through coaching and development.
  • Conduct weekly coaching and performance reviews .
  • Maintain AHT (Average Handling Time) within defined targets across tenure groups.
  • Support team in achieving IC (Individual Contributor) targets and ensure alignment to KPIs.
  • Contribute to CSAT improvements through process reviews and actionable insights.
  • Maintain team discipline and foster a positive work environment.
  • Strong communication skills in German and English (written and verbal) are essential.
  • Use MS Excel and internal tools for reporting and analysis.


Candidate Profile

  • Experience in handling international voice or non-voice processes , preferably in a BPO environment .
  • Prior experience in team handling or supervisory roles is preferred.
  • Strong people management and coaching skills.
  • Excellent German language proficiency is mandatory.
  • Strong interpersonal, communication, and problem-solving skills.
  • Flexible to work in 24x7 rotational shifts .
  • Organized, proactive, and methodical in approach.
  • Must be willing to work from office (Bangalore).


Perks and Benefits

  • 5-day work week
  • Dynamic and multicultural work environment
  • Inclusive and supportive company culture
  • Opportunities for growth and skill development

  • Assistant Manager Operations

    1 week ago

    Bangalore Urban, India IGT Solutions Full time

    Position: Assistant Manager – (Operations)Department: Operations (International Process)About IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global...

  • Managing Director

    1 week ago

    Bangalore Urban, India Amicorp Group Full time

    ABOUT US: Amicorp Group is an independent leading global provider of asset management, fund administration, trust fiduciary and corporate services to mostly corporate but also high-net-worth clients ( We are a Hong Kong based Group with an international network of 40+ offices in over 30 countries. Our private ownership further allows us to be fully...

  • Managing Director

    1 week ago

    Bangalore Urban, India Amicorp Group Full time

    ABOUT US:Amicorp Group is an independent leading global provider of asset management, fund administration, trust fiduciary and corporate services to mostly corporate but also high-net-worth clients (www.amicorp.com). We are a Hong Kong based Group with an international network of 40+ offices in over 30 countries.Our private ownership further allows us to be...

  • Assistant Professor of Management

    3 days ago

    Bangalore Urban, India ABBS Bangalore Full time

    Job Description – Assistant Professor of Management Institution: Acharya Bangalore B-School (ABBS) Location: Bengaluru, India Department: MBA About ABBS Acharya Bangalore B-School (ABBS) is a premier management institution in Bengaluru, recognized for academic excellence, industry relevance, and global outlook. Approved by AICTE, Ministry of Education,...

  • Assistant Professor of Management

    4 days ago

    Bangalore Urban, India ABBS Bangalore Full time

    Job Description – Assistant Professor of ManagementInstitution: Acharya Bangalore B-School (ABBS)Location: Bengaluru, IndiaDepartment: MBAAbout ABBSAcharya Bangalore B-School (ABBS) is a premier management institution in Bengaluru, recognized for academic excellence, industry relevance, and global outlook. Approved by AICTE, Ministry of Education, and...

  • Assistant Manager- Operations

    7 days ago

    bangalore, India Legacy School Bangalore (LSB) Full time

    Job SummaryThe Assistant Manager, Operations will support the Manager, Operations in overseeing the day-to-day functioning of the school. The role involves ensuring smooth workflow across departments, maintaining operational efficiency, and upholding compliance with school policies, safety standards, and regulatory requirements. The position requires strong...

  • Assistant Manager- Operations

    6 days ago

    Bangalore, India Legacy School Bangalore (LSB) Full time

    Job Summary The Assistant Manager, Operations will support the Manager, Operations in overseeing the day-to-day functioning of the school. The role involves ensuring smooth workflow across departments, maintaining operational efficiency, and upholding compliance with school policies, safety standards, and regulatory requirements. The position requires...

  • Operations Manager

    2 weeks ago

    Bangalore Urban, India ZARA Full time

    Product knowledge & Report Analysis: Knowledge about Mono and Fantasy product, shoes, Accessories (Color, Fabric, Price). Ensure replenishment of top 50 ranking articles. Stock Receiving at Store: Pre-preparation of Stock delivery at store. Control of stock organization in the stock room within the timelines and as per the standards. Prioritizing and...

  • Operations Manager

    2 weeks ago

    Bangalore Urban, India ZARA Full time

    Product knowledge & Report Analysis: Knowledge about Mono and Fantasyproduct, shoes, Accessories (Color, Fabric, Price). Ensure replenishment of top50 ranking articles.Stock Receiving at Store: Pre-preparation of Stock delivery at store. Control ofstock organization in the stock room within the timelines and as per thestandards. Prioritizing and dividing...

  • Assistant Manager

    2 days ago

    Bangalore Urban, India Consultancy Full time

    Position: Consultant / Assistant ManagerExpectation: Minimum 1-5 years of working experience into financial reporting for global hedge funds and privateequities along with Strong accounting basics and Knowledge on IFRs/ Ind AS and US GAAP requirements.We expect the resource to be capable of comprehending the reporting requirements well and prepare/review...