ShopFloor Control System Engineer
3 days ago
Objectives of this role
- Maintain essential Shopfloor Control systems, applications, desktop and web-based software.- Handle support requests from end-users distributed across the globe and triage them so that Level-1 requests can be quickly addressed and dispositioned.- Ensure customer-satisfaction by being highly responsive and knowledgeable.- Handle business-critical IT tasks and system improvements- Enable faster and smarter business processes and employee productivity- Serve as the subject-matter expert supporting MES and its satellite shopfloor applications.
Responsibilities
- Install, configure, and support workstation software for end-users- Be responsive to a geographically distributed user-base for Shopfloor control systems.- Respond to end-user support requests and resolve all level-1 issues quickly and professionally.- Analyze issues reported by end-users and escalate to Level-2 and above by sharing findings and root-cause.- Troubleshoot any performance issues or resource-conflict issues.- Provide guidance and training to employees who may be new to the applications.
Required skills and qualifications
- Two years of experience in supporting Software Applications (Shopfloor Applications is required).- Excellent interpersonal skills.- Ability to engage customers through online media such as Ms TEAMs and assist with their issues as needed.- Ability to maintain confidentiality of company information
Preferred skills and qualifications
- Associates degree (or equivalent) in computer science- Professional certification- Manufacturing applications experience
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