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Product Support Manager
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Noida, India Threatcop Full timeRoles and Responsibilities:- Develop a deep understanding of Threatcop's product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management.- Manage enterprise customer accounts, serving as the primary point of contact for product support, usage guidance, and troubleshooting.- Strong understanding of networking fundamentals (IP, SMTP,...
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Product Support Manager
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Noida, India Threatcop Full timeRoles and Responsibilities: Develop a deep understanding of Threatcop’s product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management. Manage enterprise customer accounts , serving as the primary point of contact for product support, usage guidance, and troubleshooting. Strong understanding of networking fundamentals (IP, SMTP,...
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Product Support Manager
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Noida, India Threatcop Full timeRoles and Responsibilities:Develop a deep understanding of Threatcop’s product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management.Manage enterprise customer accounts, serving as the primary point of contact for product support, usage guidance, and troubleshooting.Strong understanding of networking fundamentals (IP, SMTP,...
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Product support manager
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Noida, India Threatcop Full timeRoles and Responsibilities:Develop a deep understanding of Threatcop’s product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management.Manage enterprise customer accounts , serving as the primary point of contact for product support, usage guidance, and troubleshooting.Strong understanding of networking fundamentals (IP, SMTP,...
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Product Support Manager
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Noida, India Threatcop Full timeRoles and Responsibilities:Develop a deep understanding of Threatcop’s product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management.Manage enterprise customer accounts , serving as the primary point of contact for product support, usage guidance, and troubleshooting.Strong understanding of networking fundamentals (IP, SMTP,...
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Product support manager
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Noida, India Threatcop Full timeRoles and Responsibilities:Develop a deep understanding of Threatcop’s product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management.Manage enterprise customer accounts , serving as the primary point of contact for product support, usage guidance, and troubleshooting.Strong understanding of networking fundamentals (IP, SMTP,...
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Product Support Manager
1 week ago
Noida, India Threatcop Full timeJob Description Roles and Responsibilities: - Develop a deep understanding of Threatcop's product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management. - Manage enterprise customer accounts, serving as the primary point of contact for product support, usage guidance, and troubleshooting. - Strong understanding of networking...
Product Support Manager
4 weeks ago
Roles and Responsibilities:Develop a deep understanding of Threatcop’s product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management.Manage enterprise customer accounts , serving as the primary point of contact for product support, usage guidance, and troubleshooting.Strong understanding of networking fundamentals (IP, SMTP, DNS, ports), email infrastructure (SPF, DKIM, DMARC, spoofing, SMTP servers), and cybersecurity concepts (phishing, smishing, social engineering). Experience with web technologies (HTTP/HTTPS, landing pages), firewall/email gateway configurations, and Active Directory integrations (LDAP, OAuth, SSO).Proficient in analyzing email and system logs, identifying root causes, and simulating incidents. Familiarity with scripting languages (PowerShell, Python, Shell) is preferred for automation and integration tasks.Deliver compelling, real-time product demonstrations to clients, showcasing core features, usage benefits, and cybersecurity functionalities.Lead the product support team and facilitate cross-functional communication across product, engineering, and client success teams to ensure seamless project delivery.Conduct onboarding and training sessions , enabling clients to leverage the platform for threat simulations, incident reporting, and people-centric threat defense.Resolve technical queries quickly and effectively—whether it's about setup, usage, integrations, or incident response features.Gather and analyze customer feedback, suggest product improvements, and contribute insights that inform the product roadmap and enhancements.Key Skills and Qualifications:Bachelor’s degree in Computer Science, IT, Cybersecurity, Engineering, or a related field3+ years of experience in Technical product support , preferably for cybersecurity, SaaS, or enterprise software solutions.Soft Skills: Communication, Time Management, Problem-Solving, Leadership, Multitasking, Attention to Detail.Why You'll Enjoy Working at Threatcop:Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas.We also provide good benefits like health insurance, a gratuity
