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Desktop Support Engineer
3 days ago
provides day-to-day desktop support, receives inbound calls, answers questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.Tasks may include, but are not limited to:Responding to client support requests.
Contacting clients to find out the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies.
Requirements
Proven work experience as Desktop Support Engineer or Support Technician.
Good written and verbal communication skills (Polish and English).
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
Benefits If you're passionate about desktop support, possess excellent communication skills, and have a solid technical background, we'd love to hear from youApply now to join our teamRequirementsBachelor’s degree in Computer Science or Information Technology. Proven work experience as Desktop Support Engineer or Support Technician. Good written and verbal communication skills (Hungarian min B2 and English B2) Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
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