SAP Global Customer Identity Access Management

What you’ll do Sales Strategy and Execution Develop and execute comprehensive strategies to promote SAP CIAM. Drive effective demand management by forecasting pipeline health, identifying coverage gaps, and coordinating with field and partner teams for effective demand generation. Identify and prioritize CX and BTP customers with potential for CIAM opportunity Contribute to achieving and exceeding New & Upsell bookings targets for SAP CIAM. Consumption and Customer Renewals Act as executive sponsor and COE within SAP CIAM accounts. Develop and execute comprehensive renewal strategies. Drive customer adoption and consumption of SAP CIAM solution, identify adoption gaps and strategies to promote new product innovations. Customer Engagement and Relationship Management Build and maintain strong relationships with key stakeholders and decision-makers within client organizations. Engage in consultative conversations to understand customer challenges, articulate the value proposition and recommend CIAM and ECPM technologies. Provide exceptional customer service to ensure client satisfaction and foster long-term partnerships. Product Expertise and Demonstration Serve as an expert on SAP CIAM offerings Work with Product Managers and Product Marketing to define and execute new and innovating go to market initiatives. Deliver compelling presentations and demonstrations to showcase the benefits of SAP's CIAM solution internally and externally to the business. Collaboration and Resource Management Work closely with internal stakeholders from Customer Success, Partner ecosystem to support customer engagements and accelerate deal closure. Strong alignment with the Account teams, Customer Success Partners & Partner Business manager to drive successful adoption and consumption of SAP CIAM. Forecasting & Reporting Own accurate forecasting for SAP CIAM pipeline & bookings. Report regularly to global leadership and contribute to QBRs with actionable insights and progress updates. Share best practices and success stories across global sales, partner and customer communities. What you bring Required: 5+ years in technology or cloud software sales, ideally in CIAM, IAM or similar technologies. Proven track record of driving complex enterprise deals. Strong knowledge of enterprise technologies and architecture. Excellent communication, negotiation, and presentation skills. Ability to articulate complex technical concepts, their value and translating them into clear business outcomes Strong analytical skills with a focus on identifying customer needs and providing solutions. Preferred: Understanding of SAP technologies including SAP ERP, CX and SAP Business Technology Platform. Proficient in CIAM technology and experience in positioning solutions focused on CIAM. Extensive industry network for business development. Familiarity with SAP’s sales methodology, internal systems, and GTM motions Familiarity with the SAP Business Suite and SAP Line of Business solutions. Understanding of AI-readiness and data-driven transformation narratives at the CxO level. Understanding of industries and vertical markets for CIAM growth. Soft skills : Exceptional written and verbal communication skills. Strategic thinking with a high degree of creativity and innovation. Strong executive presence and results-driven mindset. Ability to work across multiple teams within a matrix organization. Why This Role Matters As SAP shifts to a cloud-first, AI-ready future, SAP CIAM is a critical engine powering digital transformations. Your impact will be felt in driving innovation, shaping go-to-market(GTM) strategy, and helping customers make the leap to a future-proof cloud platform for their customer and consumer data Meet your team SAP CIAM within SAP’s Business Technology Platform portfolio at SAP is rapidly growing and playing an increasingly critical role, serving as the platform for all innovation for customers across all industries. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.