Food And Beverage Manager

3 weeks ago

Ernakulam, India solutions@valcrestadvisory Full time

Role & responsibilities

Lead and manage overall F&B operations at a premium multi-cuisine restaurant in Tripunithura. Oversee dining, banquets, and service excellence. Ensure guest satisfaction, staff training, revenue growth, hygiene compliance, and smooth coordination with kitchen and management.

Key Responsibilities

  • Plan, direct, and oversee F&B service operations (restaurant + banquet hall).
  • Ensure exceptional guest experiences through quality service.
  • Lead, train, and motivate service team (captains, stewards, hostess).
  • Monitor sales, revenue, and implement upselling strategies.
  • Coordinate with kitchen team for smooth service flow.
  • Maintain hygiene, safety, and FSSAI compliance.
  • Handle guest feedback, complaints, and service recovery.
  • Manage staff scheduling, rostering, and performance evaluation.
  • Support in marketing promotions, events, and banquets.
  • Report daily operations and performance to senior management.

Skills

  • Strong leadership & communication skills
  • Customer service excellence
  • Team management & training
  • Sales & upselling techniques
  • Knowledge of FSSAI, HACCP, and safety standards
  • Event / banquet management
  • Financial acumen P&L, cost control, budgeting

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