Technical Specialist

6 days ago

vijayawada, India HCLTech Full time
Role: Network Engineer\\r\
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o 4-8 Years of relevant experience in networking technologies. (depending on their experience level the engineer would placed in various streams)\\r\
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o Willingness to work in 24X7 shifts. (for US resources the 24x7 should be informed as ability to work on-call as needed)\\r\
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o In-depth experience with TCP/IP and packet sniffers\\r\
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o Sound understanding of L2 switching L3 traffic forwarding\\r\
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o Strong working experience on Cisco / Juniper / F5 / Arista platforms\\r\
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o Understanding of MPLS, L3 VPNs and VRFs, STP, HSRP, CDP, UDLD\\r\
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o Working knowledge of BGP, OSPF\\r\
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o Working knowledge of tools like TFS / VSO\\r\
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o Ability to debug protocol issues\\r\
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o IPSEC VPN experience\\r\
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o Ability to work independently and as part of a team\\r\
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o Excellent verbal and written communication skills \\r\
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o Respond to high priority incidents, troubleshoot with engineers from various groups, gather and provide forensic data for security-based incidents, and create post-mortem documentation as needed.\\r\
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o Configuring Routers / Switches / Firewalls / Load balancers\\r\
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o Azure networking concepts\\r\
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o Identify incident patterns and drive for problem resolution\\r\
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Good to have Certifications: \\r\
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o Certified Information Systems Security Professional\\r\
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o Cisco Certified Network Associate\\r\
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o Cisco Certified Network Professional\\r\
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o Cisco Certified Internetwork Expert\\r\
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o Juniper Networks Certification Program\\r\
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o Network + CompTIA (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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