Quality Analyst
1 month ago
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Customer Care Quality Auditor (Voice)
Job Description
Perform quality audits to analyze quality of calls. Meet daily call audit targets. Identify areas of improvement and provide actionable steps to improve quality. Perform root cause analysis. Actively participate and provide inputs in calibration sessions. Provide coaching and high-impact feedback to customer care representatives. Enable customer care teams to constantly improve the end-user experience and delivery of service. Create and prepare quality reports showing error trends and other useful information. Take calls on a regular basis to stay updated with the process. Provide inputs to improve the quality process.Key Requirements
More than 3+ years of experience in a similar role. Extensive experience of working in an international customer care team (voice). Ability to interact with stakeholders and customers globally. Understanding of the Audit the Auditor process. Excellent communication skills. Experience using quality audit forms. Working knowledge of MS Office. Willingness to learn the entire process and undertake production on a periodic basis. Graduation or 3 years Diploma is mandatory.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
We have other current jobs related to this field that you can find below
-
Quality Analyst
4 weeks ago
Gurugram, India Group Bayport Full timeGroup Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and...
-
Quality Analyst
4 weeks ago
Gurugram, India Group Bayport Full timeGroup Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and...
-
Quality Analyst
4 weeks ago
gurugram, India Group Bayport Full timeGroup Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and...
-
Quality Analyst
1 week ago
gurugram, India ADMAVIC™ TECHNOLOGIES PVT LTD Full timeQuality Analyst We are looking for a Quality Analyst to join our team and help with testing products to meet our organizations quality standards. Quality Analyst responsibilities include performing quality tests and validating test cases before products, software, and Content (Text, Video, and Image) are Delivered to consumers. Ultimately, you will work...
-
Quality Analyst
2 weeks ago
Gurugram, India Sago Full timeWe're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for a Quality Analyst ready to join us in making a real impact. We are SAGO. Passionate and inspired thinkers, who celebrate...
-
Quality Analyst
2 weeks ago
gurugram, India Sago Full timeWe're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for a Quality Analyst ready to join us in making a real impact. We are SAGO. Passionate and inspired thinkers, who celebrate...
-
Quality Analyst
2 weeks ago
Gurugram, India noon Full timeJob Title: Quality AnalystLocation: Gurugram, IndiaAbout noonnoon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.noon operates without boundaries; we are...
-
Quality Analyst
2 weeks ago
Gurugram, India noon Full timeJob Title: Quality AnalystLocation: Gurugram, IndiaAbout noonnoon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.noon operates without boundaries; we are...
-
Quality Analyst
2 weeks ago
gurugram, India noon Full timeJob Title: Quality Analyst Location: Gurugram, India About noon noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs. noon operates without boundaries;...
-
Senior Quality Analyst
2 weeks ago
gurugram, India Group Bayport Full timeGroup Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and...
-
Senior Quality Analyst
1 week ago
Gurugram, India Group Bayport Full timeGroup Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and...
-
Senior Quality Analyst
2 weeks ago
gurugram, India Group Bayport Full timeGroup Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and...
-
Quality Analyst
4 weeks ago
Gurugram, India Frankfinn Institute Of Air Hostess Training Full timeJob Requirements Job Title: Quality AnalystCompany Name: Frankfinn Institute of Air Hostess TrainingLocation: Sector 18, Gurgaon, HaryanaSalary: â¹20,000 - â¹35,000 per monthQualification: Graduate and aboveExperience: 1 - 6 years Experience in Telesales / TelemarketingJob Type: Full TimeShift: 6 days working | Day ShiftJob Description:Frankfinn...
-
Salesforce Quality Analyst
1 month ago
Gurugram, India Delaplex Full timeRole : The Salesforce QA professional is responsible for ensuring the quality and functionality of Salesforce implementations, customizations, and integrations. They design and execute test plans, identify defects, and collaborate with the development team to ensure high-quality Salesforce solutions.Responsibilities :- Develop comprehensive test plans and...
-
Quality Analyst
4 weeks ago
Gurugram, India Urban Company Full timePosition Overview: We are seeking an experienced and proactive Quality Analyst to join our Customer Service team. The ideal candidate will have a minimum of 2 years of proven experience in a similar role and a strong track record of improving customer experiences through data-driven insights and long-term problem-solving strategies. Key Responsibilities:...
-
Quality Analyst
4 weeks ago
gurugram, India Urban Company Full timePosition Overview: We are seeking an experienced and proactive Quality Analyst to join our Customer Service team. The ideal candidate will have a minimum of 2 years of proven experience in a similar role and a strong track record of improving customer experiences through data-driven insights and long-term problem-solving strategies. Key...
-
Quality & Research Analyst
2 weeks ago
Gurugram, India NAT HABIT Full timeAbout Nat Habit: We are making natural living a HABIT little by littleWe serve freshly made, 100% natural beauty & wellness products inspired by ancient ayurvedic solutions. We take users back to natural secrets everyday. All our products are certified authentic ayurvedic formulations prepared FRESH in our ayurvedic kitchens with whole grains, grams, milk,...
-
Quality & Research Analyst
7 days ago
Gurugram, India NAT HABIT Full timeAbout Nat Habit: We are making natural living a HABIT little by littleWe serve freshly made, 100% natural beauty & wellness products inspired by ancient ayurvedic solutions. We take users back to natural secrets everyday. All our products are certified authentic ayurvedic formulations prepared FRESH in our ayurvedic kitchens with whole grains, grams, milk,...
-
Quality & Research Analyst
2 weeks ago
Gurugram, India NAT HABIT Full timeAbout Nat Habit: We are making natural living a HABIT little by little We serve freshly made, 100% natural beauty & wellness products inspired by ancient ayurvedic solutions. We take users back to natural secrets everyday. All our products are certified authentic ayurvedic formulations prepared FRESH in our ayurvedic kitchens with whole grains, grams, milk,...
-
Quality Analyst
2 weeks ago
Bengaluru / Bangalore, Gurgaon / Gurugram, India Vintage Home Fashions Full timeHIRING FOR UPGRADRequirements: Knowledge of Global Distribution System (GDS). Background in the travel industry. Excellent communication skills. Experience as a quality analyst or quality assurance professional.Roles and Responsibilities: Collaborate effectively within a team environment. Demonstrate a quick learning ability. Pay meticulous attention to...
