Head of Customer Support
3 days ago
Do you love making customers happy while leading a team to success? At QuickSync (quicksync.pro), we’re transforming e-commerce for sellers, and we need a Customer Support Manager to help us keep our customers smiling With over 1,000 5-star reviews in just a year, our product is making waves in the industry. Now, we need someone like you to lead our support team and ensure our 15,000+ users continue getting the exceptional service they deserve. Experience - 8+ Years Notice Period - Immediate to 30 Days Job Location - Remote Why You’ll Love This Job: Make a Real Impact: Lead a team that supports thousands of businesses and plays a key role in their success. Growth Opportunities: We’re all about learning and improving. No matter where you are in your career, there’s always room to grow. No Drama, All Support: Enjoy a stress-free, non-toxic work environment that encourages positive vibes and collaboration. Fair Pay & Bonuses: Competitive salary Responsibilities: 1. Daily Operations: Oversee day-to-day support activities and ensure smooth ticket handling across all channels. 2. Ticket Workflow & Escalations: Manage ticket prioritization, routing, and escalation to ensure fast and accurate resolutions. 3. Quality Assurance (QA): Review conversations, ensure communication quality, and verify that issues are resolved with care and clarity. 4. Customer Happiness: Own customer sentiment, monitor feedback, reduce complaints, and ensure users feel supported at every step. Measure CSAT Scores. 5. Weekly Team Meetings: Run structured weekly syncs to review performance, discuss challenges, and align on improvements. 6. 1-on-1 Coaching: Conduct regular 1:1s to mentor agents, address challenges, and guide performance improvements. 7. KPI Tracking: Track and report core support metrics (response time, resolution time, CSAT, backlog, etc.). 8. Policies & Documentation: Create, update, and maintain support SOPs, workflows, and knowledge base content. 9. Team Culture & Morale: Build a positive, unbiased, collaborative team environment and drive fairness and unity. You’re Perfect for This If: You’ve handled a team of up to 100 CS Execs. Tech-Savvy: Experience with tools like ClickUp is a plus. Problem-Solver: You love finding creative solutions and helping others grow. Independent Leader: You’re self-motivated and can lead without micromanaging. If you’re passionate about customer success and want to make a lasting impact at a rapidly growing company, we’d love to hear from you -
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Customer Support Head
2 weeks ago
bangalore, India Cash 24x7 Full timeAbout the company cash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer support team,...
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Customer Support Head
2 weeks ago
bangalore, India Cash 24x7 Full timeAbout the company cash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer support team,...
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Product Support Head
2 weeks ago
bangalore, India Cloudangles Full timeCompany Description Cloudangles is an innovative technology company driving deep tech and enterprise transformation through expertise in cloud optimization, AI, quantum computing, and automation. With over 500 years of collective experience in IT leadership, engineering, and digital transformation, we deliver cutting-edge solutions that enhance agility,...
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Product Support Head
2 weeks ago
bangalore, India Cloudangles Full timeCompany Description Cloudangles is an innovative technology company driving deep tech and enterprise transformation through expertise in cloud optimization, AI, quantum computing, and automation. With over 500 years of collective experience in IT leadership, engineering, and digital transformation, we deliver cutting-edge solutions that enhance agility,...
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HRMS support head
7 days ago
bangalore, India vishwas world tech pvt ltd Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for an HRMS Support Head located in Karnataka, India. The HRMS Support Head will lead a team responsible for supporting, managing, and optimizing the Human Resource Management System (HRMS). Responsibilities include overseeing system maintenance,...
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Head of Customer Relationship Management
2 weeks ago
bangalore, India Real Estate Company based in Gurgaon Full timeCompany Description Looking to connect with Senior CRM professionals in Real Estate development firms for a client based in Delhi - NCR (Office in Gurgaon). They have been in operation for more than 20 years and delivered multiple Residential, Commercial projects. They have significant lineup of projects across Delhi - NCR and beyond with a revenue pipeline...
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Head of Customer Success
7 days ago
bangalore, India SuperAGI Full timeAbout Us:SuperAGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth. We are building a world where AI and human intelligence collaborate seamlessly to...
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bangalore, India client of mancer Full timeJob Description: Head of Wealth & Investment Management OperationsRole OverviewThe Head of Wealth & Investment Management Operations will lead the end-to-end operations supporting Wealth, Private Banking, and Investment Management businesses. The role is accountable for operational strategy, service delivery, risk management, digital transformation, and...
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Head of Customer Success
5 days ago
bangalore, India SuperAGI Full timeAbout Us: SuperAGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth. We are building a world where AI and human intelligence collaborate seamlessly...
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bangalore, India client of mancer Full timeJob Description: Head of Wealth & Investment Management Operations Role Overview The Head of Wealth & Investment Management Operations will lead the end-to-end operations supporting Wealth, Private Banking, and Investment Management businesses. The role is accountable for operational strategy, service delivery, risk management, digital transformation, and...
