Service Owner

3 weeks ago


India TalentHawk Full time

Our client are seeking a skilled Endpoint Management Specialist to oversee global Endpoint Management services covering Windows Endpoints, Mobile devices, performance monitoring, and Software delivery and packaging. In this role, you will be responsible for delivering high-quality IT services while ensuring alignment with company policies, standards, and ITSM processes.


Scope:

  • Global Endpoint Management services
  • Windows Endpoints, Mobile devices, performance monitoring, Software delivery, and packaging


Duties and Responsibilities:

  • Prepare and maintain Service roadmap
  • Control and oversee all Service Improvement initiatives
  • Ensure governance over service suppliers to ensure quality operations
  • Resolve High severity incidents promptly
  • Ensure Service compliance with company policies and standards
  • Engage with stakeholders to understand their needs and provide business-oriented services
  • Consider user experience in building or improving services
  • Understand and influence service architecture design
  • Control service costs to support budget planning
  • Align service with company strategy


Key Relationships:

  • IT Operations and Support organization (IOS)
  • Regional IT teams
  • Business relationship managers
  • SIAM, Legal, Financial controlling, Procurement, Sourcing, and Governance teams
  • Outsourcing partners and strategic vendors


Education and Training:

  • Microsoft certifications or practical knowledge of Microsoft InTune, Configuration Manager, Windows Autopilot
  • ITIL certified (V3 or V4) foundation at minimum
  • Project Management Certification would be an advantage
  • BSc in IT or equivalent would be an advantage


Work Experience:

  • 5+ years of experience in IT Service Management, preferably with Microsoft InTune, Configuration Manager, Windows Autopilot, Imaging services
  • 5+ years of technical expertise with Microsoft InTune, Configuration Manager, Windows Autopilot, Imaging services
  • Previous experience working in global organizations and overseeing outsourcing IT delivery suppliers


Other Requirements:

  • Excellent verbal and written communication skills
  • Ability to accomplish results through effective controls and monitoring processes
  • Strong interpersonal skills to partner effectively with senior management and associates
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Experience working in a highly matrixed, global organization
  • Ability to work with cross-functional teams and engage in direct conversations across the organization


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