Area Collections Manager

Roles and Responsibility

Process relatedManaging the collections through team of COs/DMAs.Responsible for the collection’s performance on various collection parameters such as:a) Arrear resolutionb) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targetsMonthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repoLiquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale casesPeriodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team membersDaily productivity MIS should be maintained & shared with the higher management along with the analysisMonthly team meeting at hub location for performance review & setting the targets for the next monthManaging the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handledEscalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Description

Experience: 6 yrs., Financial Services/Banking/FMCG/NBFC preferredPreferred Age: Maximum 40 yearsQualification: Any Graduate

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