Government & Public Sector (G&PS) -Education & Skilling Sector (E&S)- Account Management Consultant

Job Title: Account Management Consultant

Location- Chennai, Tamil Nadu

>>About KPMG India

KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in August 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

Our global approach to service delivery helps provide value-added services to clients.

Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.

>>About E&S (Education & Skilling) Advisory

The Indian education and skill development sector has seen an accelerated growth and a rapid shift towards digital-learning models recently, owing to the COVID-19 pandemic. This shift has bought about an increased requirement of digital assets, infrastructure, upskilling of teachers and content. With the requirement of tech-enabled learning solutions to only accelerate further, the Government is laying down new frameworks, and adopting an even more holistic and futuristic approach towards education and skill development.

The education and skill development practice of KPMG in India comprises a team of experienced professionals delivering forward-looking advisory services across the spectrum, such as K-12 education including Early Childhood Care and Education (ECCE), foundational literacy and numeracy skills, Technical and Vocational Education, and Training (TVET), higher education, education technology, and supplementary education.

We are a part of the KPMG Connected Enterprise for higher education and a key member of the KPMG Global Steering Committee for education and skill development. Our team has delivered multiple engagements in the past decade, catering to a wide range of clients, including the central and state governments, regulators, public institutions, private educational institutions, corporates, not-for profit organizations, with bilateral and multi- lateral donors, International Financial Institutions (IFIs), foundations and ed-tech players.

>>Job Summary

Account Management Consultants are primarily responsible for maintaining and enhancing existing client relationships, ensuring the effective delivery of learning solutions projects and supporting business growth within this team. They will also support with instructional design (ID) and business development (BD) functions- as per business requirements in an ancillary capacity. A highly organized individual with strong communication and analytical skills will thrive in this role; especially one who can manage multiple accounts and proactively address client needs.

>>Key Responsibilities

1. Client Relationship Management:

• Serve as the primary point of contact for clients, managing relationships with both new and existing accounts.

• Understand client goals and challenges, offering solutions tailored to their specific needs.

• Conduct regular client check-ins, reviews, and feedback sessions to ensure client satisfaction and identify opportunities for improvement.

2. Account Strategy and Growth:

• Proactively identify opportunities for upselling and cross-selling learning solutions and services to existing clients.

• Develop and execute strategic account plans to maximize client retention and growth.

• Analyze client performance data and market trends to provide insights and recommendations that align with client objectives.

3.Project Management and Delivery Oversight:

• Coordinate with internal teams to ensure smooth and timely delivery of learning solutions, adhering to project timelines and budgets.

• Monitor and manage all aspects of the client journey, ensuring successful onboarding, implementation, and ongoing support.

• Troubleshoot any issues and act as a liaison between clients and internal departments to resolve challenges swiftly and effectively.

4. Data-Driven Client Consultation:

• Provide clients with regular reports and insights, using data to guide decision-making and optimize the performance of their learning solutions.

• Identify and recommend strategic improvements based on analysis of client usage patterns, engagement, and feedback.

• Prepare and present performance reports, demonstrating the value of the partnership and areas for future development.

5. Collaboration with Instructional Design (ID) and Business Development (BD):

• Work closely with the instructional design team to ensure client requirements are clearly communicated and reflected in the learning solutions.

• Partner with business development teams to identify new opportunities within existing accounts and assist with new client acquisition when necessary.

• Support BD efforts by providing insights and feedback from clients that can help shape future proposals and business strategies.

>>Qualifications and Skills:

• Bachelor’s degree with 3+ years of relevant experience, or a Master’s degree with 2+ years of relevant experience in account management, client services, or related fields.

• Demonstrated experience in account management, preferably within the start-up, ed-tech, or learning solutions sector.

• Highly organized, with the ability to manage multiple client accounts and projects simultaneously while maintaining attention to detail.

• Strong verbal and written communication skills, with the ability to present ideas clearly and build trust with clients.

• Adept at identifying issues and delivering creative solutions to meet client needs and expectations.

• Comfortable working cross-functionally with internal teams, including instructional design, business development, compliance and marketing.

• Focused on client success, with a proactive approach to building long-lasting relationships and driving client satisfaction.

• Flexible in approach, thriving in dynamic, fast-paced environments.

Desirable:

• Ability to analyze data, identify trends, and make data-driven recommendations to clients for optimizing their performance.

• Willingness to travel as required to meet with clients and support account management activities.

• Experience working in the higher education sector, specifically supporting industry – academia collaborations.

• Experience in a startup or fast-paced professional environment

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability, or other legally protected status. As an equal opportunity employer, KPMG is committed to fostering a culture where everyone feels welcomed and is treated fairly. If you have any reasonable accessibility or accommodation requirement that will make you more comfortable during the assessment and recruitment process, please let us know and our Talent Acquisition colleague will connect with you.