Systems/Operational Analyst

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.

Come join us in delivering better outcomes for our clients around the world

What is the incumbent, Digital Assets Operations Team responsible for?

• We're seeking a detail-oriented Systems/Operational Analyst to join our operations support team. The ideal candidate will excel in system monitoring, investigating, and troubleshooting alerts. Curiosity, strong communication skills, and a proactive mindset are essential. Additionally, you'll contribute to the design and development of new features. Flexibility in scheduling comprehensive time zone coverage is a must. This team will eventually give 24/7 support.

What is the incumbent, Digital Assets Operations, responsible for?

• Monitor production systems and respond to alerts in a timely and effective manner
• Investigate and troubleshoot issues across multiple systems and services
• Collaborate with developers and stakeholders to improve system reliability and visibility
• Contribute to operational documentation, runbooks, and knowledge sharing
• Participate in the development and rollout of new features and improvements
• Rotate on-call coverage to ensure round-the-clock support

What ideal qualifications, skills & experience would help someone to be successful?

• Experience in systems analysis, operations support, or site reliability engineering
• Proficiency with monitoring tools and log analysis
• Strong problem-solving skills with a data-driven approach
• Ability to work independently and in cross-functional teams
• Excellent communication and documentation skills

Preferred/Plus Skills and Experience:

• Experience with Azure cloud services
• Familiarity with Java and Spring Boot applications
• Hands-on experience with Splunk for log analysis and Prometheus-Grafana
• Understanding of Okta for identity and access management
• Comfort working with Kubernetes-managed environments
• Exposure to public blockchain data query and interrogation tools or techniques

Work Shift Timings - 6:00 AM - 3:00 PM IST / 2:00 PM – 11:00 PM IST

Experience our welcoming culture and reach your professional and personal potential

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.

Highlights of our benefits include:

• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee's dependents (spouses, children and dependent parents)
• Life insurance for protection of employees' families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
• 12 weeks Paternity leave
• Onsite fitness center, recreation center, and cafeteria
• Transport facility
• Child day care facility for women employees
• Cricket grounds and gymnasium
• Library
• Health Center with doctor availability
• HDFC ATM on the campus

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to

. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.