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Consultant- CRM- Oracle Field Services

4 months ago

bangalore, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

We are inviting applications for the role of Consultant- CRM- Oracle Field Services

In this role, you will be responsible to collaborate with internal and external stakeholders, product vendors to document business requirements, as well as technical, procedural, and functional gaps, then design/implement effective solutions to address those needs.

Responsibilities :

•Working on the New Enhancement Requests requested by the customers

•Understand the issue faced by client and analyse the issue and resolve within SLA.

•Responsible for conducting various meetings and discussion with client for various issue analysis etc.

•Responsible for functionality mapping and Requirement analysis.

•Prepare documentation based on client requirement.

•Responsible for writing the test cases for the product.

•Preparing MD 50 documents for all enhancements and changes.

•Prepared MD.120 Documentation based on ticket requirement Good communication skills with positive, flexible attitude.

Qualifications we seek in you

Minimum qualifications

•BE/MBA/M.Tech/MCA .

•Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

Preferred Qualifications/ Skills

•Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

•Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.

•Knowledge of System Administrator tasks related to Programs, Menus/Functions Responsibilities, and Users etc.

•Areas of expertise include Oracle Install Base , Oracle Field Service , Oracle CRM foundation and Oracle Service Contracts, Oracle Teleservices .

•Good Exposure in project methodologies like AIM & OUM, TCM .