Manager, Solutions Consulting

1 month ago

bangalore, India Zendesk Full time
Job Description

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams We're hiring across all areas, especially in our India Sales team, and so we need to expand our Presales team to keep up We have an exciting opportunity for a new SC Manager. The Solutions Consulting Manager will be responsible for leading a team of SC’s through all technical, solution, and competitive aspects of the Zendesk sales cycle.  

We're seeking a Manager who adopts a hands-on approach to leadership . The right candidate must be experienced both working as an individual contributor, owning the technical sale, as well as leading and mentoring a team of Solution Consultants. They must have seen success selling to Corporate and Enterprise accounts and in convincing C-level and director-level executives of the technical merits of the software solution.

The SC Manager and the SC team will work, in conjunction with Sales, Marketing, and Product Managers, as the technical bridge between Account Executives and prospective clients. The SC Manager and the SC team will take ownership of the prime technical relationship with our prospects to drive revenue and customer satisfaction by proactively managing and delivering technical information to our customers, onsite, online, and via telephone.

What will you do?

  • Leading, hands on coaching and mentoring a growing team of 3 Solutions Consultants

  • You will be deeply involved in the team's day-to-day activities, providing detailed guidance

  • Drive best practices within the team, and apply global approaches to the SC role

  • Support SCs in key customer meetings and events

  • Own projects aimed at furthering the Global SC team’s success and as defined by APAC SC Director

What you have?

  • Proven experience of leading and managing a small team

  • Midmarket & Enterprise software selling experience, with direct external customer facing experience

  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.

  • Experience scoping, managing, and executing customer pilots and Proof of Concepts.

  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.

  • Superior solution scoping abilities, using our existing solution and influencing new product development.

  • Must be willing to work in a fast-paced startup environment with multiple roles.

  • Must be willing to travel.

  • Obvious passion and people skills.

  • Must be willing to relocate to Bangalore

Even better if you also have...

  • 3 + Years experience managing or leading a presales team of 3 or more

  • Previous consulting experience implementing enterprise-class software solutions.

  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.I


​

#LI-MJ1

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

  • Consulting Solution Manager

    2 days ago

    bangalore, India Oracle Full time

    As a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of solutions, industry best practices, multiple business processes or technology designs across multiple product/technology families. Works directly with Consulting sales to analyze customer business needs. Career Level...

  • Business Solution Consultant

    4 weeks ago

    Bangalore, Karnataka, India FX Consulting Full time

    Requirements :A motivated, competent individual with BE, B Tech, MBA in product management.Understanding of SDLC and the process of software implementation.Ability to work with web applications and mobile applications.Ability to execute and debug automation scripts and tools.Basic level of networking and operating system knowledge.Exposure to R, and R, and...

  • Business Solution Consultant

    1 month ago

    Bangalore, India FX Consulting Full time

    Requirements : A motivated, competent individual with BE, B Tech, MBA in product management. Understanding of SDLC and the process of software implementation. Ability to work with web applications and mobile applications. Ability to execute and debug automation scripts and tools. Basic level of networking and operating system knowledge. Exposure to R, and R,...

  • Senior Consultant

    1 month ago

    bangalore, India Infosys Consulting Full time

    We are hiring at Senior Consultant - Business Consulting in Financial Services practice.Who are we?Infosys (NYSE: INFY) is a global leader in consulting, technology and outsourcing solutions with annual revenues of $13.56B as of March 2021. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the...

  • Solutions Consultant

    1 month ago

    bangalore, India Whatfix Full time

    Who are we?Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with...

  • Stibo Solution Consultant

    4 weeks ago

    bangalore, India Anicalls (Pty) Ltd Full time

    • 5+ years of experience in product information management solutions as a Solution consultant and played lead roles• Must have worked on Stibo Systems Enterprise Platform (STEP) PIM implementation project as a Solution consultant/lead• Excellent project management skills, with a demonstrated ability to consistently prioritize and manage multiple...

  • Manager- Solution Consultant, Supply Chain Consulting

    4 weeks ago

    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Solutions Consultant

    2 days ago

    bangalore, India Airbase Full time

    About Us: Airbase is the top-ranked modern spend management platform for businesses with 100-5,000 employees. It’s the best way to control spending, close the books faster, and manage financial risk. Airbase software offers modules for Guided Procurement, Accounts Payable Automation, Expense Management, and a flexible corporate card program on a...

  • Solution consultant

    5 days ago

    Bangalore Rural, India Saaki Argus & Averil Consulting Full time

    About Client: A Leading IT service organization Roles& Responsibilities: Experience in Healthcare or Life sciences Industry delivery Operations and in creating Healthcare specific Solutions Overall 10+ years of work experience in mix of International BPO and / or consulting environment in the Healthcare domain At least 7+ years in solutions roles handling...

  • Assistant Manager

    1 day ago

    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Presales Solution Consultant

    1 month ago

    bangalore, India Chargebee Full time

    Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.The role of the Solution Consultant is essential to helping Chargebee achieve...

  • Solution Consultant

    2 weeks ago

    Pune/Bangalore, India Advitha Tech Solutions Full time

    Join our growing team at Chetu as a Payroll/HR/Time Specialist! Chetu is excited to invite all skilled Payroll/HR/Time Specialist to become a valuable part of our expanding team. We believe your proven expertise in Payroll Specialist makes you a perfect match for this opportunity. Take a look at the job description below, and don't hesitate to apply...

  • Solution Consultant

    4 weeks ago

    Pune/Bangalore, IN Advitha Tech Solutions Full time

    Join our growing team at Chetu as a Payroll/HR/Time Specialist! Chetu is excited to invite all skilled Payroll/HR/Time Specialist to become a valuable part of our expanding team. We believe your proven expertise in Payroll Specialist makes you a perfect match for this opportunity. Take a look at the job description below, and don't hesitate to apply...

  • Senior Solutions Consultant

    2 weeks ago

    bangalore, India Aspen Technology Full time

    Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization, and control software solutions to energy utility companies worldwide.OSI is...

  • Senior Solutions Consultant

    2 weeks ago

    bangalore, India Aspen Technology Full time

    Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization, and control software solutions to energy utility companies worldwide. OSI...

  • SAP Quality Management Consultant

    4 days ago

    Bangalore, India Nilasu consulting Full time

    As an SAP Quality Management (QM) Consultant, you will play a critical role in implementing SAP QM solutions for our clients. You will be responsible for understanding client requirements, designing and configuring SAP QM modules, ensuring seamless integration with other SAP modules, testing solutions, providing user training and support, and continually...

  • SAP Quality Management Consultant

    4 days ago

    Bangalore, Karnataka, India Nilasu consulting Full time

    As an SAP Quality Management (QM) Consultant, you will play a critical role in implementing SAP QM solutions for our clients. You will be responsible for understanding client requirements, designing and configuring SAP QM modules, ensuring seamless integration with other SAP modules, testing solutions, providing user training and support, and continually...

  • Solution Manager

    2 weeks ago

    bangalore, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • SAP Solution Architect

    1 month ago

    bangalore, India RiskInsight Consulting Pvt Ltd Full time

    RiskInsight Consulting Pvt Ltd, a subsidiary of Unison Consulting, is seeking a highly skilled and experienced SAP Solution Architect to join our team. As a leading provider of risk management consulting services, we assist clients in implementing and optimizing risk management systems and analytics solutions. With a focus on insurance and financial...

  • Senior Consultant

    6 days ago

    bangalore, India Infosys Consulting Full time

    Infosys Consulting is hiring for Senior Consultant / Principal - Business Consulting- Financial Services- Cards and PaymentsPrimary locations: Bangalore, Chennai, Gurgaon, Hyderabad, Mumbai, Noida, PuneOther locations: Bhubaneshwar, Chandigarh, Jaipur, Kolkata, Mysore, MangaloreWho are we?Infosys (NYSE: INFY) is a global leader in consulting, technology...