Specialist - Service Quality
1 month ago
Job RoleEmbed customer centric behavior in all transactional and operational delivery processes to ensure we build and maintain a differentiated service model that is perceived as consistently superior to competition, therein contributing to maximizing the profitability and market share for the Bank.Key ResponsibilitiesFocus on Quality Assurance and improvement of processes within Client Care Centre.Work closely with the Training and Operations teams to achieve / improve business KPIs.Monitor calls to improve Quality of Interactions with Customer.Provide qualitative and specific feedback to drive performance.Identify gaps and initiate process improvements.Identify Need based training requirements.Focus on reduction of errors and share RCA basis the Escalations, Repeats and Complaints.Conduct / Attend Call Calibration sessions with QA, training and operations team.Ensure process adherence and audit preparedness.Explore ways to improve value-added service and ensure superior service delivery through robust and customer centric processes.Conduct Mystery Calls to assess awareness and knowledge levels.Support Certification and incubation of new hires.Contribute significantly towards achievement of key service metrics - FCR / RTF / CSAT.Support Business objectives and priorities (Handle calls, conduct Escalation RCA).Contribute / Support Business Projects.Improvement in the performance / quality benchmarks and overall quality of service provided.Regulatory and Business ConductDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment).Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.Our Ideal CandidateBanking, Cards and Assets skills preferred.Knowledge of INDIA Inbound processes will be an added advantage.Person applying should be flexible to stretch and work across different calendars of India.Role Specific technical CompetenciesMS ExcelMS WordMS Power Point
-
Specialist, Quality Services, Amazon
1 week ago
Chennai, India ADCI MAA 15 SEZ - K20 Full timeThe Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As a Specialist, Quality Services you will gain domain expertise to influence and impact regression test coverage...
-
Specialist, Quality Services, Amazon
2 weeks ago
Chennai, India ADCI MAA 15 SEZ - K20 Full timeThe Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As a Specialist, Quality Services you will gain domain expertise to influence and impact regression test coverage...
-
Specialist, Quality Services, Amazon
2 weeks ago
chennai, India ADCI MAA 15 SEZ - K20 Full timeThe Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As a Specialist, Quality Services you will gain domain expertise to influence and impact regression test coverage...
-
Specialist - Service Quality
1 month ago
Chennai, India Standard Chartered Bank Full timeRole Responsibilities Job Role Embed customer centric behavior in all transactional and operational delivery processes to ensure we build and maintain a differentiated service model that is perceived as consistently superior to competition, therein contributing to maximizing the profitability and market share for the Bank. Key Responsibilities ...
-
Specialist - Service Quality
2 months ago
chennai, India Standard Chartered Bank Full timeRole Responsibilities Job Role Embed customer centric behavior in all transactional and operational delivery processes to ensure we build and maintain a differentiated service model that is perceived as consistently superior to competition, therein contributing to maximizing the profitability and market share for the Bank. Key...
-
Specialist - Quality Engineering
1 month ago
Chennai, India LTIMindtree Full timeSpecialist - Quality EngineeringJob Req Id: 1275127 Experience5+ years RoleManual TestingPrimary Technical SkillsManual testing, functional testing, regression testing, smoke testing, API testing, DB testingSecondary Technical SkillsDefect lifecycle, basic automation testing.Key Responsibilities and Tasks•Work in collaboration with Project Managers, Test...
-
Quality Manager/Ops specialist
4 weeks ago
Chennai, Tamil Nadu, India timesjobs Full timeJob description : Quality Manager/Ops specialist - TRM Chennai Location : OMR-Chennai(New Center Operations)CTC : Max 4.5 Lacs/Annum Experience : 4-5 yrs Minimum Qualification Graduation in any stream 4-5 years work experience in BPO Sales / Quality/Phone banking would be preferred. Thorough understanding of call center operations outbound & inbound....
-
Quality Specialist
1 month ago
Chennai, India KBR Full timeTitle: Quality Specialist Experience: Min 06 to 10 years of experience. BE/ B Tech (06 Years Min). - Engineering Degree (any discipline) or Diploma in Engineering (Min 08 Years) 5 Years of QA/QC in Onshore / Offshore that shall include FEED, EPC- Detailed Engineering Preferable Extensive exposure to QMS / QA Audits – Mandatory Qualifications: ...
-
Quality Specialist
7 days ago
chennai, India KBR Full timeTitle: Quality Specialist Experience: Min 06 to 10 years of experience. BE/ B Tech (06 Years Min). - Engineering Degree (any discipline) or Diploma in Engineering (Min 08 Years) 5 Years of QA/QC in Onshore / Offshore that shall include FEED, EPC- Detailed Engineering Preferable Extensive exposure to QMS / QA Audits – Mandatory ...
-
Specialist - Quality Engineering
1 month ago
Chennai, India LTIMindtree Full timeSpecialist - Quality Engineering Job Req Id: 1275127 Experience5+ yearsRoleManual TestingPrimary Technical SkillsManual testing, functional testing, regression testing, smoke testing, API testing, DB testing Secondary Technical SkillsDefect lifecycle, basic automation testing. Key Responsibilities and Tasks•Work in collaboration with Project Managers,...
-
Specialist - Quality Engineering
2 months ago
chennai, India LTIMindtree Full timeSpecialist - Quality Engineering Job Req Id: 1275127 Experience5+ yearsRoleManual Testing Primary Technical SkillsManual testing, functional testing, regression testing, smoke testing, API testing, DB testing Secondary Technical SkillsDefect lifecycle, basic automation testing. Key Responsibilities and Tasks•Work in collaboration with Project...
-
Design for Service Serviceability Specialist
2 weeks ago
chennai, India Ford Motor Company Full timeThe DfS Serviceability Specialist core responsibilities: Improve serviceability in future product designs. Conduct digital assessments on new vehicle designs to assess feasibility to service vehicle components, systems, assemblies etc. as requested by the Commodity Specialists or as defined by the Program Requirement List (PRL). Develop the study...
-
Design for Service Serviceability Specialist
2 weeks ago
Chennai, India Ford Motor Company Full timeThe DfS Serviceability Specialist core responsibilities: Improve serviceability in future product designs. Conduct digital assessments on new vehicle designs to assess feasibility to service vehicle components, systems, assemblies etc. as requested by the Commodity Specialists or as defined by the Program Requirement List (PRL). Develop the study...
-
Technical Services Specialist
1 month ago
Chennai, India Trimble Full timeTechnical Services Specialist Summary The Technical Services Specialist will report to the Technical Services Supervisor/Manager and be responsible for using various tools to complete software customization projects. Assignments will include developing Java Script and SQL projects, custom Crystal Reports, SSRS reports and dashboards, implementing...
-
Technical Services Specialist
1 month ago
chennai, India Trimble Full timeTechnical Services Specialist Summary The Technical Services Specialist will report to the Technical Services Supervisor/Manager and be responsible for using various tools to complete software customization projects. Assignments will include developing Java Script and SQL projects, custom Crystal Reports, SSRS reports and dashboards, implementing...
-
Sales And Service Specialist
6 days ago
Chennai, India STAMIN Full timeCompany Description STAMIN is a revolutionary fitness solution driving 10X growth for fitness business owners and professionals. Our pioneering gym pod promotes entrepreneurship and expands its reach globally. With a potential market of 50 million, STAMIN forecasts an impressive 65% profitability within five years. Join us in reshaping the fitness landscape...
-
Sales And Service Specialist
6 days ago
Chennai, India STAMIN Full timeCompany Description STAMIN is a revolutionary fitness solution driving 10X growth for fitness business owners and professionals. Our pioneering gym pod promotes entrepreneurship and expands its reach globally. With a potential market of 50 million, STAMIN forecasts an impressive 65% profitability within five years. Join us in reshaping the fitness landscape...
-
Project Quality Specialist
2 months ago
Chennai, Tamil Nadu, India Hitachi Careers Full timeDescription Business Information: Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your...
-
Opening for Senior service desk specialist
1 month ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for Senior service desk specialist Job Level Executive - Non-Managerial Job Description Senior service desk specialist No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Access Management Expected Date Of Joining 2023-11-16 Joining Time 10 Days Salary 54167 Work Locations ChennaiRequired...
-
Quality Automation Specialist
2 days ago
Chennai, India NatWest Digital X Full timeJoin us as a Quality Automation SpecialistIn this key role, you’ll be undertaking and enabling automated testing activities in all delivery modelsWe’ll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer valueYou’ll be working closely with feature teams and a...