Subject Matter Expert

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.Your future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.Job Responsibilities:Required Skills & Experience:7-10 years of enterprise experience supporting Microsoft Exchange Online / Exchange Hybrid environments.Proven expertise in mail flow troubleshooting (queues, logs, connectors, routing, spam filtering).Hands-on with Exchange Online Protection (EOP), transport rules, and security policies.Strong knowledge of PowerShell scripting for Exchange Online administration and automation.Experience with Microsoft Teams administration and O365 compliance workloads (eDiscovery, retention, DLP).Familiarity with DNS, SMTP, IMAP, POP protocols related to mail routing and delivery.Solid understanding of directory synchronization (AAD Connect/Entra ID) and identity dependencies.Prior exposure to large enterprise messaging environments (50k+ users preferred).Exchange Online Administration & SupportManage and troubleshoot mail flow, queues, connectors, and transport rules.Perform distribution list (DL) modifications and mailbox rights administration.Implement and enforce mail aging policies and email retention policies as per client standards.Monitor Exchange services, logs, database replication, and perform routine health checks.Maintain and troubleshoot public folders, replication issues, and hierarchy management.Execute patching, cumulative updates, and routine Exchange Online maintenance activities.Perform queue clearing, service recycling, and log analysis in case of performance or delivery issues.Conduct mailbox cleanup, database maintenance, and support for server restarts.Respond to escalations related to mailbox access, size limits, and synchronization errors.O365 & Teams CollaborationAdminister Microsoft Teams for policies, collaboration settings, and issue resolution.Integrate Exchange Online with Teams, SharePoint Online, and OneDrive for Business.Manage O365 compliance tasks such as Email eDiscovery, retention policies, and litigation hold.Support EOP (Exchange Online Protection) by creating rules, allow/block domains, and refining anti-spam/anti-phish policies.Oversee Office 365 E5 service workloads under messaging and collaboration scope.Monitoring & Incident ManagementContinuously monitor mail traffic, service queues, replication status, and directory synchronization.Investigate log files and event traces to perform advanced troubleshooting.Handle escalations from L1/L2 support and resolve complex user issues.Provide RCA (Root Cause Analysis) and remediation for recurring problems.Documentation & ComplianceMaintain updated SOPs, runbooks, and knowledge base articles.Ensure compliance with ITIL processes for incident, change, and problem management.Prepare operational health and capacity reports for client review.Soft Skills:Strong analytical and troubleshooting mindset for handling escalations.Excellent communication and client-facing skills for incident discussions and RCA walkthroughs.Ability to collaborate with cross-functional teams (security, infra, compliance).Flexibility to work in rotational 24x7 operations (if required by client).Nice-to-Have (Preferred):Exposure to hybrid Exchange coexistence (on-premises to O365 migrations).Familiarity with third-party email security appliances (TMES , Proofpoint, Cisco ESA, Mimecast).Knowledge of Teams voice integration and meeting policies.ITIL v3/v4 certification.Microsoft Certified: Messaging Administrator Associate / Teams Administrator Associate.Being YouDiversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get ReferredIf you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.