AI Technical Writer

3 months ago

Bangalore, India Everise Full time

Company Overview

EverAI Lab s, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience .

Position Summary

As an AI Technical Wri ter for EverAI Labs, you will be responsible for creating clear, concise, and comprehensive documentation for AI-driven products focused on transforming contact centers. This division operates independently within a large company, combining the agility of a startup with the resources of a larger organization. You will collaborate closely with AI engineers, product managers, and UI/UX designers to translate complex technical concepts into user-friendly documentation that meets the needs of a diverse audience, including developers, data scientists, and end-users.

Principle Accountabilities (Key Result Areas)

  • Documentation Creation : Develop and maintain high-quality technical documentation for AI products, including user guides, API documentation, developer guides, installation manuals, and troubleshooting guides.
  • Collaboration : Work closely with AI engineers, data scientists, product managers, and UI/UX designers to gather information and implement documentation accurately reflects the functionality and features of AI products .
  • Simplification of Complex Concepts : Translate complex AI and machine learning concepts into clear, understandable language that can be easily understood by both technical and non-technical audiences .
  • Consistency and Clarity : Deliver consistency and clarity in all documentation, adhering to established style guides and maintaining a strong focus on user needs .
  • Content Management : Manage the documentation lifecycle, including version control, updates, and revisions, such that all materials are current and accurate.
  • User Feedback : Gather and incorporate feedback from users, developers, and other stakeholders to continuously improve the quality and usability of documentation.
  • Tool Profici ency: Utilize documentation tools and software to create, manage, and publish content, providing documentation is easily accessible and well- organized.
  • AI Knowledge Sharing : Assist in creating training materials, white papers, and other educational content to support the broader understanding of AI products within the organization.

Attributes & Attitude

  • Writing Skills : Exceptional writing and editing skills, with a keen eye for detail and the ability to produce clear, concise, and user-friendly documentation.
  • Collaboration Skills : Strong interpersonal skills, with the ability to work effectively with cross-functional teams, including engineers, product managers, and designers .
  • User-Centric Approach : Demonstrated ability to understand and anticipate user needs, creating documentation that enhances the user experience.

Knowledge

  • Education : Bachelor’s degree in Technical Writing, Computer Science, Engineering, or a related field; a background in AI or data science is highly desirable.
  • Experience : ~5 years of experience as a technical writer, with a strong focus on writing documentation for AI, machine learning, or other advanced technologies .
  • AI and Technical Knowledge : Solid understanding of AI, machine learning, natural language processing, and related technologies, with the ability to grasp and explain complex technical concepts.
  • Experience with AI Products : Previous experience in documenting AI-driven products or technologies, with an understanding of AI model deployment, data pipelines, and API integrations.
  • Tool Proficiency : Proficiency with documentation tools such as Markdown, LaTeX, Confluence, Git, or similar, and the ability to quickly adapt to new tools as needed.

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