Service Engineer
4 weeks ago
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.
Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
Responsibilities
To perform installations, maintenance and after sales support of the following products: X-Ray Fluorescence spectrometers, Single Crystal and X-Ray Diffraction systems Demonstrate ability to analyze, diagnose, and repair complex equipment problems in a minimum amount of time. Ability to communicate effectively in a professional manner with both internal and external customers. Familiarity with the operation and use of standard electronic test equipment. Familiarity with the use of personal computers. Promote and maintain service contracts in assigned region Keep up to date on new products and product changes within his required sphere of activity to increase own capabilities and skills Conduct all field assignments according to service department procedures Perform other tasks as assigned by reporting manager
Qualifications
Skills Expectation
Good customer relationships and negotiation skills. Capable to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation Ability to diagnose causes of malfunction and to actively resolve customers’ service problems Good computer literacy, including familiarity with data system hardware and industry standard operating systems Ability to communicate effectively at all levels with good spoken and written English.Qualification and Experience
. (Instrumentation, Electronics) 3-5 years previous service experience installing and repairing complex electronic systems Experience with XRD/XRF is a plus Strong technical skills involving analytical instrumentation Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a . (or Master’s Degree) Excellent verbal ,written, MS office ,computer, technical data, communication and presentation skills with knowledge of TCP/IP protocols and ability to communicate complex technical issues in an easy to understand manner Excellent organizational skills with ability to work independently ,prioritize, multi-task, follow through and meet deadlines within an entrepreneurial and customer-focused work environment Ability and willingness to travel approximately 70-80% as require.The position reports to the Regional Service Manager (Northern Region), who will agree expectations, offer guidance as necessary and provide framework support. Accurate record keeping and timely submission of documentation is pre-requisite.
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