Customer Success Associate

5 days ago

Gurugram, India HealthSetGo Education Full time

About HealthSetGo Education

HealthSetGo Education is India's largest healthcare organization for schools, supporting parents and children with their health - with achieving the vision of a healthy India. Founded by Priya Prakash, HealthSetGo currently operates in over 77+ cities across India with 250,000+ students and parents under its award-winning flagship Health Program HealthSetGo CARE which monitors the healthy growth and health education of students at School.  Aligned with the Sustainable Development Goals 3&4, HealthSetGo aims to nurture India’s health ecosystem. HealthSetGo has won many awards including Indian Education Award, IDA Award, Healthcare Innovation Award, Cartier Women’s Initiative Award with its founder being inducted into the Forbes 30 under 30 Asia 2018 and Forbes 30 under 30 India 2020  list.


About the CEO

Priya Prakash is a healthcare entrepreneur and the Founder and CEO of HealthSetGo. Under her leadership, the organization, in a span of 4 years has become India's largest healthcare organisation for schools which currently operates in over 77+ cities across the country, impacting 250,000 students and parents. She has been recognised as Forbes 30 Under 30 Asia & India - Healthcare & Sciences, and has been the recipient of the Global Citizen Prize, Cartier Women's Initiative Awards, and Unilever Young Entrepreneur Award. Priya is the Founding Curator of the Gurgaon Hub of the World Economic Forum, Advisory Council Member, Orygen Global, and a Member of the Future Generations Commission on Health and Climate Change . Additionally, she’s a State Level Olympic Weightlifting Champion, avid health blogger and has been featured in various national and international publications for her work. Priya holds a degree in Mathematics from Lady Shri Ram College, and an education in Social Entrepreneurship from INSEAD.


LinkedIn :


Mission of the Position

As a Customer Success - Associate, you should provide timely support to our customers (parents and schools) with good interpersonal and communication skills, written & verbal. We are looking for analytical problem solvers who will understand issues and resolve customer issues with quick thinking as well as upsell organization products/services.


Job Description

Query Resolution

  • Ability To Comprehend & Respond To Customer Queries (Through Chat, Phone call and Emails) with Immediate Resolution (Real Time) To Ensure Customer Satisfaction
  • Send Whatsapp to users using Whatsapp marketing tools.
  • Communicate Effectively, Oral As Well As Written.
  • Ability to recognize tone and mood of customer through written and voice communication.
  • Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication.
  • Ability To Take Independent Decision & Meet Stringent Deadlines

Upselling

  • Upsell products and services of the organization upon identifying the need of the customer. 
  • Meet the turn around times and targets of the organization.
  • Moderate webinars and session with HealthSetGo parents


Qualification

  • Academic Background: Graduate from a good institution
  • Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
  • Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools


Requirements & Skills

  • Proven working experience in providing Help Desk support with sales targets.
  • Proficiency in English.
  • Working knowledge database management.
  • Knowledge of Zoho Desk, Whatsapp marketing tools is a plus.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.

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