Head Services O&M

2 weeks ago

Mumbai, India NIRTECH Pvt. Ltd. Full time

Company: Nirtech Pvt Ltd

Location: Pan-India (Head office based, extensive travel)

Qualification

BE - Dip chem / Mech

BSC environment

Experience - 8+ years

⸻

Role Objective

To lead and manage all post-sales service operations across India, ensuring smooth commissioning, preventive & breakdown maintenance, customer satisfaction, and service revenue growth (AMCs & spares). The Service Manager will be the national point of contact for service operations, reporting directly to the Service Head/Director.

⸻

Key Responsibilities

  1. Service Operations Management


• Oversee commissioning, maintenance, and troubleshooting of wastewater RO/UF/ZLD systems across India.


• Plan and execute preventive maintenance schedules to ensure >95% plant uptime.


• Ensure quick response to breakdowns with minimum downtime.


• Deploy remote monitoring/diagnostic tools for proactive support.

  1. Team Leadership


• Lead a nationwide service team (engineers, site supervisors, technicians).


• Assign manpower for AMC sites, breakdown calls, and commissioning jobs.


• Provide technical training & mentoring to engineers.


• Monitor performance through KPIs like response time, resolution time, and customer satisfaction.

  1. Customer Relationship & Support


• Act as the single escalation point for service issues across all zones.


• Build strong rapport with client operation teams, consultants, and key accounts.


• Conduct site visits, audits, and performance reviews with clients.

  1. AMC & Spares Business


• Drive Annual Maintenance Contract (AMC) sales and renewals.


• Promote spares and consumables sales (RO membranes, pumps, chemicals, instruments).


• Achieve annual service revenue targets through AMCs and retrofits.

  1. Reporting & Analytics


• Maintain centralized service database – plant health, breakdown logs, spare consumption, warranty claims.


• Prepare monthly reports on uptime, service revenue, customer issues.


• Use ERP/CRM to track cases and analyze performance.

  1. Cross-Functional Coordination


• Work with Sales team for AMC proposals & service presentations.


• Coordinate with Design/Projects team to provide field feedback for design improvement.


• Collaborate with Purchase & Stores for spare availability and urgent procurements.

  1. Compliance & Safety


• Ensure all service jobs comply with EHS (Environment, Health & Safety) standards.


• Maintain compliance with CPCB/SPCB norms during plant operations.


• Train field teams on safety protocols and regulatory requirements.

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