Customer service manager
2 days ago
About UsTLC Digi Tech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporateoffice in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single- window solution for our customers.Our technology stack includes:CRM built on Salesforce and HerokuEnd-to-end integration managedvia Mule SoftMobile applications developed on the Ionic hybrid platformOmni-channel contact centres integrated with voice, chat, Whats App, Facebook Messenger, email, social, web, and SMSTLC ensurescompliance and statutory audits through Big Four globalaccounting firms and adheres to the highest standards of information securitywith ISO 27001, ISO 27701 and SOC2 certifications.We are proud membersof CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leadingindustry bodies.For more information, please visit Title – Manager Customer ExperienceExperience – 10 years+Job Location– Delhi NCR, ManesarJob Summary:The position is responsible for the leadership of Customer Operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership.Key Responsibilities:Create and present business reviews to the Client and internal leadership on weekly / monthly basis. Generate additional process insights, RCAs and Action Plans to improve customer experience. scaling end-to-end customer support operation and leading digital transformation initiatives.Implementing innovative CX solutions, Customer advocacy, delight & centricity building, Process re-engineering, Automation, Grievance Handling and Customer-Centric Strategies. operations, leading digital transformation initiatives.Led core Customer Experience teams across voice, chat, email, backend.Applied strong analytical acumen to interpret performance dashboards, identify root causes, generate data-driven action plans.In depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, Training, Quality, Resourcing, Customer Service, Sales etc.)Prepare and conduct effective and timely weekly, monthly & Quarterly Business ReviewsShould have deep knowledge and understanding of the BPO/Contact Centre operations.Excellent communication (written and verbal) and interpersonal skills.
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Customer Service Associate
1 week ago
Gurgaon, Haryana, India Cubnet service Full time ₹ 3,00,000 - ₹ 3,70,000 per yearCustomer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...
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Customer Service Manager
2 days ago
Gurgaon, Haryana, India GE Vernova Full timeSummary We are currently seeking a skilled and enthusiastic Customer Service Manager who will be responsible for ensuring exceptional customer experiences managing customer inquiries and escalations and driving operational rigor and people management for assigned contracts Roles and Responsibilities Customer Single Point of Contact SPOC Serve as...
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Customer Service Operations Manager
7 days ago
Gurgaon, Haryana, India Paisabazaar Full time ₹ 15,00,000 - ₹ 28,00,000 per yearAbout the RoleThe Customer Service Operations Manager will oversee the daily operations of our customer service team, ensuring that we meet our service level agreements and maintain high customer satisfaction levels. This role requires strong leadership skills and a passion for delivering outstanding service.Level- Deputy...
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Customer Service Manager
2 days ago
Gurgaon, Haryana, India P Cube Consulting Full time ₹ 50,000 - ₹ 65,000 per yearDear candidatesPosition - Customer Care ManagerLocation - GurugramShift - UK shiftExperience - Minimum 5 years of experienceJob description:We are looking for a proactive and experience Customer Care Manager to lead and manage Post - sales support for UK Travel Sales.Key Responsibilities:Handle incoming customer service callsResolve customers complaints...
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Customer Service Operation Manager
1 week ago
Gurgaon, Haryana, India Open Mind Services Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany Description:At Open Mind Services Limited, we help companies take care of their customers through a smart mix of technology and trained professionals. We manage customer interactions via phone calls, WhatsApp, live chat, automated reminders, and chatbot assistance so businesses can focus on their core operations.We collaborate with top hospitals,...
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Customer Service Manager
4 days ago
Gurgaon, Haryana, India TLC DigiTech Pvt. Ltd. Full timeAbout UsTLC DigiTech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our...
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Customer Service
1 week ago
Gurgaon, Haryana, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJoin us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...
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Customer Service
1 week ago
Gurgaon, Haryana, India NatWest Group Full time US$ 9,00,000 - US$ 12,00,000 per yearJoin us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...
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Customer Service
1 week ago
Gurgaon, Haryana, India Outpace Consulting Services Full time ₹ 5,00,000 - ₹ 10,00,000 per yearJob Description Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product...
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Customer Service
6 days ago
Gurgaon, Haryana, India Health Click Away Full time ₹ 25,000 - ₹ 30,000 per year*Job Description – Customer Service / Support Executive***Location:** [Gurgoan}**Department:** Services & Support**Reporting To:** Service/SupportManager**About Health Click Away (HCA)**Health Click Away is a complete health & fitness solution platform offering expert guidance from certified fitness, yoga, and nutrition coaches. We are committed to...
