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IAM - CyberArk & Saviynt

3 months ago


Pune, India Zensar Technologies Full time
Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar Read on for more details on the role and about us.

IAM CyberArk & SaviyntTechnical Expertise##CyberArk –Experience 5-12YearsSkills• 5+ years of experience in support of CyberArk privilege access management solution.• Working knowledge Microsoft’s Active Directory related to the user/group provisioning.• Knowledge and experience with one or more Privileged Access management solution like CyberArk or Beyond Trust.• Manage and monitor privileged users through a framework that reduces the risk of credential theft while enabling credential management and authentication in a secure manner• Knowledge of Web Services (REST/SOAP)• Knowledge of Secret Management or Vaulting Services• Knowledge of Java/J2EE and SQL• Experience in Unix Shell/Perl/Python or PowerShell scripting• Experience in one of the public cloud platforms – AWS or Azure• Relevant security certifications (e.g., CyberArk Defender, Sentry, Certified Delivery Engineer) would be an advantage.

Responsibilities• In this role, you will focus on developing, enhancing, and configuring the CyberArk platform, you will collaborate with teams across privileged access, infrastructure, networks, and with other stakeholders• You will implement solutions, contribute to the administration, and continually improve the service of CyberArk, as well as monitor the operational health and performance of the platform to ensure high availability and reliabilityKPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

##Saviynt -Experience 5-12YearsSkills -• Years of experience: 5+ Years in implementing Saviynt IGA solutions.• Strong Domain knowledge in Identity and Access Management (IAM).• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, SailPoint or OIM.• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman.• Experience in database operations & SQL.• Hands-on experience with Scripting (ex. Shell, JavaScript, Python, Groovy) Basic knowledge of operating systems such as Linux, Unix & windows.Experience working with Support Tools such as Ticketing tools, JIRA, Confluence etc.Relevant Saviynt certifications would be an advantage.

Responsibilities• Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.• Drive Customer Satisfaction through timely & quality communication.• Troubleshooting of customer reported incidents and system alerts.• Identify, debug and troubleshoot break fix issues and take it to a resolution.• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.• Respond and resolve issues within agreed service levels.• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.• Work closely with Internal Teams for activities related to support.KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity