![BT Group](https://media.trabajo.org/img/noimg.jpg)
Business Operations Manager
7 days ago
Skills required for the job
• Proficiency in collaborating within cross-functional virtual teams and meeting established timelines.• Skill in simplifying complex issues to facilitate comprehension and translating them into actionable steps aligned with Brand/Channel goals and targets.• Strong communication and stakeholder relationship abilities necessary for collaborative work with Brand/Channel operational leads in resolving billing assurance issues and fostering cross-functional collaboration to enhance the overall customer experience.• Strong story telling skills and experience of presenting business reviews/updates.• Capability to support long-term billing enhancements by mitigating incident risks through policy and practice development.• Expertise in designing various validation mechanisms for execution.• Meticulous attention to detail essential for error detection.• Proficiency in financial analysis and generating insights.• Comprehensive knowledge of products and services.• Competence in risk management and program/project management.• Proficient in Microsoft Office applications (Excel, PowerPoint, Visio, etc.).• Understanding of Business Object.• Team/People handling in the current role for a min of 2 years
Experience you would be expected to have
Essential:• Profound comprehension of operational usage and non-usage dynamics for supported brands/channels• Proficiency in overseeing assurance throughput and prioritization to align with regulatory timelines and predefined objectives.• Conducting root cause analyses on assurance issues and establishing ownership for prevention strategies.• Demonstrated experience in team management.• Background in telecommunications encompassing roles in bill-to-cash, business assurance, risk management, compliance, network operations, auditing, or billing.• Team/People handling in the current role for a min of 2 yearsPreferred:• Industry experience in business, revenue, or risk assurance, or related fields, with familiarity with tools and methodologies for ensuring usage/non-usage-based and configurable products and services.• Proficiency in utilizing industry-standard assurance tools such as RAID, ROC RA, Revenue Guard, or equivalents.• Proficient in managing time-sensitive projects involving complex processes and systems.• Embracing a continuous improvement approach to delivery, involving ongoing assessment of process effectiveness through key performance indicators (KPIs) and other defined metrics.
Key decisions
• Oversee assurance-driven changes aligned with the Brand/Channel change program and assurance framework, while identifying and addressing associated risks.• Ensure adherence to audit and regulatory recommendations concerning usage/non-usage assurance.• Collaborate on identifying root causes and developing preventive and remedial actions for assurance issues.• Recommend structural, procedural, or policy changes aimed at enhancing overall process efficiency for the Brand/Channel.• Suggest adjustments to first/second-line controls to adapt to the evolving environment and continually enhance the overall customer experience.• Maintain standards for process documentation.• Drive process improvement initiatives.• Make decisions related to personnel matters.• Manage performance evaluation processes.• Engage stakeholders E-C level to foster effective communication and collaboration.Connected leaders behaviours• Customer champion• Inspired communicator• Solution-focused achiever
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