Associate Manager- UPI Payment Operations

3 days ago

Bangalore, India Navi Full time

Associate Manager UPI Payment Operations Location: Bangalore About the Team At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and optimising costs through continuous improvement. About the Role We're looking to strengthen UPI transaction operations with a dedicated team member focused on reliability and issue resolution. You will work closely with NPCI, banks and vendors to manage transaction issues, streamline processes, and improve user experience. This is a high-ownership role with a direct impact on customer trust. What We Expect From You Ownership & Process Management Build strong working relationships with NPCI, banks and vendors Define SOP and own resolution of all transaction issues including terminal status discrepancies, fund flow gaps and reconciliation delays. Drive root cause analysis and long-term fixes to minimize customer impact. Day-to-Day Operations Monitor UPI transaction funnel metrics, especially for pending transactions. Maintain dashboards and alerts to flag issues early in transaction flows. Follow up on reconciliation discrepancies and delayed status updates with banks and vendors. Track bank-wise success rates and identify areas for improvement. Must Haves Strong process orientation & execution skills Sound problem-solving, conflict resolution, and coordination abilities Excellent organization, written/verbal communication, analytical and presentation skills Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold - we're building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We're looking for people who dream big when it comes to innovation. At Navi, you'll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you're driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other-and that starts with every one of us. Why You'll Thrive at Navi At Navi, it's about how you think, build, and grow. You'll thrive here if: You're impact-driven: You take ownership, build boldly, and care about making a real difference. You strive for excellence: Good isn't good enough. You bring focus, precision, and a passion for quality. You embrace change: You adapt quickly, move fast, and always put the customer first.

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