ServiceNow ITSM Developer

4 days ago

Hyderabad, India Tata Consultancy Services Full time
Job Title : ServiceNow ITSM DeveloperJob Experience :5 to 6Job Location : HyderabadJob Mode: Walk In DriveJob description:· Familiarity with IT service management

ITSM

toolsets preferably ServiceNow, Experience in

ITIL Service Asset Configuration Management .· Good years' experience as a

ServiceNow Administrator/Developer

with JavaScript ITIL foundation certificate is desirable· Practical experience in ITIL service management functions and processes, Experience in

CMDB Service Mapping

and Taxonomy.· Design and deliver consulting and technical methodologies around the ServiceNow platform· Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS,

Service Request

(creating catalog items and workflow),

Incident Management ,

Problem Management , and

Change Management .· Design, configure, develop, and test custom

ServiceNow forms ,

tables , and

workflows

based on business requirements.· Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing.· Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management.· Must possess the technical/functional skills necessary to make an impact on consulting project engagements.· Excellent client facing and communication skills (verbal and written skills).· Excellent skills in Microsoft Visio, Word, PowerPoint is a must.· Familiarity and experience working in an

agile development environment .· Deep understanding of JavaScript and Web Services.

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