Specialist, FAO

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Serve as the primary point of contact for PSA system and perform functional and second-level technical support as needed. 
• Partner with cross functional teams (business, IT and project) to produce requirements and design for business capabilities that align to Red Hat’s services business and technology strategies.
• Identify and understand the interaction between data and operational processes to provide insights for improvement and solutions to complex problems. 
• Create and maintain documentation of key artifacts, processes and system functionality/tools using Agile Scrum methodologies.
• Design, create and implement software modifications, enhancements, and integrate new applications to Red Hat’s existing PSA platform. 
• Create technical requirements for developers and provide suggestions during the development stage that meet the customer's business needs. 
• Communicate the associated business impacts of system and data changes to stakeholders. 
• Participate in the analysis, testing and deployment of changes to PSA as well as third party integrated systems. 
• Assist business analysts in the creation of scripts to be utilized during user acceptance testing (UAT) process. 
• Work with the internal training organization to ensure new functionality is clearly documented and is reflected accurately in training materials. 
• Successfully initiate, plan, implement, and close all project deliverables as committed.
• Monitor new PSA release features/functionality and provide recommendations for process improvements. Advise on the suitability and adaptability to the existing client's PSA implementation. 

Key Skills and knowledge:

• Strong interpersonal and collaboration skills.
• Excellent written, verbal communication and presentation skills.
• Consulting experience or working with consulting organization highly desirable.
• Hands on experience in large, global implementations using Salesforce in one or more of the following areas: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Salesforce Custom Cloud.
• Bachelor's degree in information systems or similar, or equivalent business experience.
• Salesforce Administrator Certification are preferred.
• 3+ years of Salesforce configuration and administration experience.
• 3+ years as a business systems analyst or equivalent role working with complex application development projects.
• Experience working in an IT Agile team.
• Customer Support for any Accounting Platform (ERP Functional Support) - L1/L2
• Significant Customer (Technical) Support experience.
• Worked on International Clients (preferably US)

Educational qualification : Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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